Housekeeping Director: Lead Rooms, Public Areas & Laundry

BENCHMARK; Pikeview (CO); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Discounts on room rates

Mental wellbeing support

Retirement solutions

Bonuses

Paid time off

Health insurance plans

Pet insurance

Training and growth

Job summary

The Marriott Colorado Springs, managed by Pyramid Global Hospitality, is seeking a Director of Housekeeping to lead all housekeeping operations and set the standard of cleanliness and service across guest rooms, public spaces, and laundry.

You will build staffing plans, coach teams, manage budgets and inventory, and partner with Engineering and Front Office to ensure peak property performance. This exempt, salaried role requires leadership and hands-on floor presence.

Qualifications

• 7+ years of progressive experience in hotel or related hospitality field.
• Supervisory/department management experience in a full-service or upper-upscale hotel.
• Proficiency in PMS and standard office software.
• Bilingual in Spanish strongly preferred.
• Valid driver’s license as applicable.
• Ability to evaluate complex operational situations and make sound judgments.
• Excellent written and verbal communication skills.

Responsibilities

• Lead housekeeping operations across rooms, public areas, and laundry.
• Develop staffing, scheduling, and project plans to maintain service levels.
• Direct, coach, and motivate housekeeping staff and supervisors.
• Monitor attendance and address absenteeism with HR, using disciplinary guidelines when needed.
• Conduct quality assurance inspections of rooms and public spaces; address facility concerns.
• Oversee supply and chemical controls including budgeting and storage.
• Maintain housekeeping offices, closets, and storage areas in good condition.
• Lead departmental meetings, training, and performance reviews; onboard staff.
• Manage records, logbooks, variance documentation, and reports accurately.
• Conduct property walk-throughs with GM and Property Engineer to uphold standards.
• Respond to guest concerns and internal requests with urgency and professionalism.
• Maintain facility security and safety program adherence.
• Collaborate with Front Office to manage room inventory and turn-around expectations.
• Participate in corrective action meetings and disciplinary documentation.
• Perform other duties as assigned by the General Manager.

Skills

Communication skills

Leadership

Spanish bilingual

PMS proficiency

Education

2-year degree in hospitality or related field

4-year degree in hospitality or related field

Tools

PMS (Property Management System)

Microsoft Office

Job description

The Marriott Colorado Springs, managed by Pyramid Global Hospitality, is seeking a Director of Housekeeping to lead all housekeeping operations and set the standard of cleanliness and service across guest rooms, public spaces, and laundry.

You will build staffing plans, coach teams, manage budgets and inventory, and partner with Engineering and Front Office to ensure peak property performance. This exempt, salaried role requires leadership and hands-on floor presence.