Housekeeping Coordinator - The Ritz-Carlton, Chicago

Sage Restaurant Group; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading luxury hotel in Chicago as a Housekeeping Coordinator. You'll be responsible for providing essential clerical support, managing departmental records, and ensuring a high level of guest satisfaction. Ideal candidates will possess strong organizational skills and previous secretarial experience, along with the ability to thrive in a busy hotel environment.

Benefits

401(k) plan with employer matching

Flexible spending accounts options

Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on hotels, restaurants, and more

Qualifications

• High school graduate required.
• Must have previous secretarial experience.
• Typing speed of 60 wpm required.

Responsibilities

• Provide clerical and administrative support for the Housekeeping department.
• Maintain knowledge of hotel services and guestroom features.
• Handle guest requests and complaints to ensure satisfaction.

Skills

Data Input

Microsoft Word

Microsoft Excel

Communication

Organizational Skills

Education

High School Diploma

Job description

Housekeeping Coordinator - The Ritz-Carlton, Chicago Chicago , Illinois Apply Now

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing computer input, filing tracing answering telephones, print reports, payroll, maintaining employee files and departmental records/log.

Responsibilities

Maintain knowledge of:

All hotel services/features and hours of operation.

All guestroom layouts, bed types, decor appointments, amenities, location numbers/names.

Housekeeping services available for guests.

Available laundry/dry cleaning services and hours of operation.

Maintain complete knowledge and comply with all hotel and departmental polices and procedures.

Maintain complete knowledge in the use of all office equipment, computer and manual systems.

Access all functions of computer according to specifications.

Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.

Complete supply requisitions and submit to Manager; stock office supplies upon receipt.

Print designated reports and distribute accordingly.

Update room status report in accordance with departmental procedures.

Contact managers to resolve discrepant rooms.

Monitor and track status of out of order rooms; update accordingly.

Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.

Communicate department and guest needs as they arise with respective Housekeeping personals by beeper, radio, or cell phone.

Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.

Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.

Issue Housekeeping items to Room Attendants for delivery to guestrooms. Follow up on return of items.

Establish and maintain filing procedures.

Retrieve and distribute departmental mail.

Type correspondence and reports as assigned.

Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.

Prepare employee daily/weekly payroll and submit to manager.

Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.

Promote positive relation with guests and employees.

Review status of incomplete work and follow up action with manager before leaving.

Successful completion of the training/certification process

Qualifications

Education/Formal Training

High school graduate.

Experience

Previous secretarial experience.

Knowledge/Skills

Ability to input and access data in computer.

Ability to use Microsoft Word and Excel.

Ability to type 60 wpm accurately.

Ability to promote positive relations with all telephone callers.

Ability to ascertain callers’ needs and comply with such to ensure callers’ satisfaction.

Ability to be a clear thinker who can remain calm in pressure situations.

Ability to focus attention on details, be well organized and follow up.

Ability to maintain confidentiality of guest information and designated hotel data.

Ability to work with minimal supervision.

Ability to remain in a stationary position for extended periods of time with limited movement.

Ability to work cohesively with the Housekeeping staff and other departments as part of a team.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged sitting at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Eligible to participate in the Company’s 401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more