Part-Time Torali Host - The Ritz-Carlton, Chicago

Sage Restaurant Group; Chicago (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a prestigious luxury hotel as a Part-Time Host at The Ritz-Carlton, Chicago. You'll be the first point of contact for guests, ensuring a warm welcome and smooth dining experience. This role requires strong customer service skills and cash handling experience. Enjoy a dynamic work environment while contributing to the hotel's renowned hospitality.

Benefits

Sage Hospitality Discounts Across the US

Access to the Sage Savings Spot (Beneplace)

Qualifications

• 3 months experience in cash handling and customer service.
• Knowledge of cash handling procedures and computerized systems.

Responsibilities

• Greets and seats customers, ensuring efficient restaurant operation.
• Processes payments and maintains accurate financial records.
• Balances daily revenues and assists with restaurant cleanliness.

Skills

Customer Service

Mathematical Aptitude

Cash Handling

Education

High School Diploma

Job description

Sage Hospitality Group Part-Time Torali Host - The Ritz-Carlton, Chicago Chicago , Illinois Apply Now

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities

Meets arriving customers as they enter restaurant with cordial greeting.

Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.

Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.

Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.

Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.

Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.

Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.

Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.

Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.

Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.

Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.

Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.

Checks the proper set-up of tables and seating prior to opening.

Immediately reports in writing any maintenance or housekeeping discrepancies to management.

Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.

Must be able to lift and carry trays and bus tubs weighing up to 10lbs.

Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.

Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

Sage Hospitality Discounts Across the US

Access to the Sage Savings Spot (Beneplace)