Assistant Club Lounge Manager - The Ritz-Carlton, Chicago

Sage Restaurant Group; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

A luxury hotel in Chicago seeks an Assistant Club Lounge Manager to oversee the Club Lounge and ensure exceptional guest experiences. Responsibilities include managing guest services, maintaining the quality of food and beverages, and providing information about the hotel and city. Ideal candidates will have a strong customer service background and be able to lift and carry light loads.

Benefits

Participation in 401(k)

Flexible spending accounts

Insurance options

Employee assistance programs

Hotel discounts

Qualifications

• Minimum one year of customer service experience required.
• Ability to read and write is essential.
• Physical ability to lift 20-40 lbs and push carts weighing up to 100 lbs.

Responsibilities

• Oversee the Club service and ensure excellence in guest satisfaction.
• Maintain cleanliness of Club areas and prepare food and beverages.
• Assist guests with information and service needs thoroughly.

Skills

Strong mathematical skills

Knowledge of food safety

Customer service skills

Fluency in English

Proficiency with computer systems

Education

High school diploma or equivalent

Tools

POS

PMS

MARSHA

EMPOWER

Job description

Assistant Club Lounge Manager - The Ritz-Carlton, Chicago Chicago, Illinois

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool, and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Oversee the Club service for our guests and ensure a quality experience, including excellence in guest satisfaction, food quality, and service. Prepare food and beverages for the club room. Maintain clean and sanitary kitchen and club areas. Provide information about the hotel and the city to guests and service their immediate needs thoroughly.

Responsibilities

• Set-up and maintain continental breakfast buffet, honor bar, and hors d'oeuvres.
• Improve ranking of our TripAdvisor program.
• Determine and order supplies, maintain inventory control, and minimize unnecessary expenses.
• Develop relationships with guests and travel agencies to promote our Luxury Travel segment.
• Provide management presence on weekends to cater to premium guests.
• Champion the Guest Recovery program and develop solutions to recurring issues.
• Assist guests with information about restaurants, entertainment, transportation, and other services.
• Assist in guest satisfaction within the Club Lounge level.
• Offer services such as reservations, ticketing, limousine, and tour organization.
• Address guest comments and complaints according to procedure, including VIP service.
• Prepare and serve food and beverages, ensuring all safety regulations are followed.
• Communicate hotel activities to ensure guest needs are met promptly.
• Proficiently use computer systems (POS, PMS, MARSHA, EMPOWER, etc.).
• Engage with VIP and loyalty program guests for feedback.
• Follow up on guest issues professionally and promptly.
• Enhance hotel branding through historical knowledge and guest interactions.
• Replenish and stock food and beverages, keeping all items at safe temperatures.
• Maintain cleanliness and organization of the dining area.
• Assist with safety procedures and equipment maintenance.
• Maintain a friendly, courteous demeanor and provide welcoming service.
• Answer guest inquiries courteously and follow up on requests.
• Stay informed about hotel and area events to assist guests effectively.
• Perform other duties as assigned by management.

Qualifications

Education/Formal Training: High school diploma or equivalent.

Experience: Minimum one year of customer service experience.

Knowledge/Skills: Strong mathematical skills, knowledge of food safety, customer service skills, fluency in English, ability to read and write, and proficiency with computer systems.

Physical Demands: Ability to lift 20-40 lbs., push carts weighing up to 100 lbs., stand continuously, climb stairs, and perform multi-tasking in a noisy environment. Reasonable accommodations available for disabilities.

Additional benefits include participation in the company’s 401(k), flexible spending accounts, insurance options, employee assistance programs, and hotel discounts.