Housekeeping Coordinator — Luxury Hotel Ops & Growth

Four Seasons Hotels and Resorts; Vail (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Winter lifestyle benefit

Merchant pass available

401k with company matching

Medical, Dental and Life Insurance

Discounted travel with F&B and Spa

Employee cafeteria

Career development opportunities

Engaged team culture

Job summary

Four Seasons Resort and Residences Vail seeks a Housekeeping Coordinator to be the main contact in Housekeeping, assigning rooms and dispatching team members to ensure efficient daily operations. You will log guest requests, maintain inventories, and support administrative tasks to keep the department running smoothly.

The role requires 1+ year experience in housekeeping or Rooms, fluency in English, and US work authorization.

Qualifications

• 1+ years of experience in housekeeping or Rooms preferred.
• Working knowledge of computers and systems.
• Experience with Opera preferred.
• Ability to multitask and prioritize.
• Good communication skills and English fluency; US work authorization; Spanish helpful.

Responsibilities

• Record every telephone call in a logbook/database noting the action taken, who is responsible, and whom the call was received by.
• Handle guest requests for the Laundry/Valet Department.
• Communicate guest requests to team members to ensure guest satisfaction.
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing, and other administrative tasks.
• Maintain key inventory to ensure all section keys/master keys are accounted for; report missing keys to the senior Housekeeping Manager on duty and notify Security.
• Track all guest related items by monitoring an in-house guest list, rollaway/crib report and check-out list from PMS.
• Monitor number of rooms being released, assign sections to team members, assign keys.
• Maintain lost and found logbook/database, run discrepancy report, record all engineering deficiencies in Hotsos.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction.

Skills

Computer literacy

Multitasking

Communication skills

English fluency

Opera experience

Tools

Opera PMS

Job description

Four Seasons Resort and Residences Vail seeks a Housekeeping Coordinator to be the main contact in Housekeeping, assigning rooms and dispatching team members to ensure efficient daily operations. You will log guest requests, maintain inventories, and support administrative tasks to keep the department running smoothly.

The role requires 1+ year experience in housekeeping or Rooms, fluency in English, and US work authorization.