Housekeeping Coordinator: Drive Seamless Room Readiness

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

CSR involvement

Career development opportunities

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica, CA, seeks a proactive Housekeeping Coordinator to support daily housekeeping operations and ensure timely room readiness. This role focuses on coordinating attendants, communicating with Front Desk, and maintaining accurate status updates in the PMS.

Applicants should have strong organization, multitasking, and guest-service skills, with prior housekeeping or hospitality experience preferred.

Qualifications

• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong organizational and time-management skills with excellent attention to detail.
• Previous housekeeping or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Proficient in basic computer systems; experience with PMS is an asset.

Responsibilities

• Provide consistently professional, friendly, and engaging service while supporting a guest-focused culture.
• Coordinate daily assignments for Room Attendants and House Attendants to ensure efficient workflow and productivity.
• Organize, prioritize, and dispatch housekeeping staff to ensure rooms are cleaned and ready by established check-in times.
• Monitor and update room statuses in the property management system (PMS) in collaboration with Room Inspectors.
• Maintain constant communication with the Front Desk regarding room availability, priorities, and special guest requests.
• Answer all departmental phone calls promptly and professionally, following established service and telephone etiquette standards in accordance with LQA and brand standards.
• Communicate effectively with team members via radio or other communication tools to adjust assignments and respond to guest needs.
• Ensure all guest requests and service orders are tracked, followed up on, and completed in a timely manner.
• Prepare, review, and maintain accurate daily reports, logs, and records.
• Coordinate and monitor guest laundry requests and deliveries as needed.
• Maintain a clean, organized, and fully stocked housekeeping office.
• Report low inventory levels, operational issues, or concerns to Housekeeping Leadership.
• Support overall departmental operations and assist with special projects as required.

Skills

Multitasking

Organizational skills

Communication skills

PMS experience

Hospitality experience

Teamwork

Tools

PMS

Basic computer skills

Job description

Fairmont Miramar Hotel & Bungalows in Santa Monica, CA, seeks a proactive Housekeeping Coordinator to support daily housekeeping operations and ensure timely room readiness. This role focuses on coordinating attendants, communicating with Front Desk, and maintaining accurate status updates in the PMS.

Applicants should have strong organization, multitasking, and guest-service skills, with prior housekeeping or hospitality experience preferred.