Housekeeping Operations Lead

SmartRecruiters, Inc.; Santa Monica (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Discounted Accor rates for you and a1

Learning programs through Academies

Corporate Social Responsibility:Planet

Career development opportunities

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a Housekeeping Coordinator to support the daily operations of our housekeeping department. This role ensures effective communication, efficient staff coordination, and accurate room status management to deliver exceptional guest service and timely room readiness.

Reporting to the Assistant Director of Rooms, you will assign tasks to room attendants, monitor PMS room statuses, coordinate with Front Desk, and maintain daily logs.

Qualifications

• Ability to manage multiple tasks and meet deadlines in a fast-paced hotel environment.
• Strong organizational and time-management skills with keen attention to detail.
• Hospitality experience preferred, with customer-focused service.
• Excellent communication and interpersonal skills for internal and guest interactions.
• Solid problem-solving abilities and sound judgment in daily operations.
• Familiarity with property management systems is an asset.

Responsibilities

• Provide consistently professional, friendly service while supporting a guest-focused culture.
• Coordinate daily assignments for Room Attendants and House Attendants to ensure efficiency.
• Organize and dispatch housekeeping staff to meet check-in times.
• Monitor and update room statuses in the PMS in collaboration with Room Inspectors.
• Maintain communication with the Front Desk regarding room availability and special requests.
• Handle departmental calls with professional etiquette per brand standards.
• Communicate via radio or other tools to adjust assignments as needed.
• Track and follow up on guest requests and service orders.
• Prepare and maintain accurate daily reports, logs, and records.
• Coordinate guest laundry requests and deliveries as needed.

Skills

Multi-tasking

Organization

Hospitality experience

Communication

Problem-solving

PMS experience

Teamwork

Physical stamina

Lifting 30 lbs

Fast-paced adaptability

Tools

PMS

Job description

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a Housekeeping Coordinator to support the daily operations of our housekeeping department. This role ensures effective communication, efficient staff coordination, and accurate room status management to deliver exceptional guest service and timely room readiness.

Reporting to the Assistant Director of Rooms, you will assign tasks to room attendants, monitor PMS room statuses, coordinate with Front Desk, and maintain daily logs.