Housekeeping Coordinator

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

CSR involvement

Career development opportunities

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica, CA, seeks a proactive Housekeeping Coordinator to support daily housekeeping operations and ensure timely room readiness. This role focuses on coordinating attendants, communicating with Front Desk, and maintaining accurate status updates in the PMS.

Applicants should have strong organization, multitasking, and guest-service skills, with prior housekeeping or hospitality experience preferred.

Qualifications

• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong organizational and time-management skills with excellent attention to detail.
• Previous housekeeping or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Proficient in basic computer systems; experience with PMS is an asset.

Responsibilities

• Provide consistently professional, friendly, and engaging service while supporting a guest-focused culture.
• Coordinate daily assignments for Room Attendants and House Attendants to ensure efficient workflow and productivity.
• Organize, prioritize, and dispatch housekeeping staff to ensure rooms are cleaned and ready by established check-in times.
• Monitor and update room statuses in the property management system (PMS) in collaboration with Room Inspectors.
• Maintain constant communication with the Front Desk regarding room availability, priorities, and special guest requests.
• Answer all departmental phone calls promptly and professionally, following established service and telephone etiquette standards in accordance with LQA and brand standards.
• Communicate effectively with team members via radio or other communication tools to adjust assignments and respond to guest needs.
• Ensure all guest requests and service orders are tracked, followed up on, and completed in a timely manner.
• Prepare, review, and maintain accurate daily reports, logs, and records.
• Coordinate and monitor guest laundry requests and deliveries as needed.
• Maintain a clean, organized, and fully stocked housekeeping office.
• Report low inventory levels, operational issues, or concerns to Housekeeping Leadership.
• Support overall departmental operations and assist with special projects as required.

Skills

Multitasking

Organizational skills

Communication skills

PMS experience

Hospitality experience

Teamwork

Tools

PMS

Basic computer skills

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate: $33.44 USD Gross hourly

Job Description

Reporting to the Assistant Director of Rooms, the Housekeeping Coordinator plays a central role in the daily operations of the housekeeping department. This position ensures effective communication, efficient staff coordination, and accurate room status management to support exceptional guest service and timely room readiness.

Key Responsibilities

• Provide consistently professional, friendly, and engaging service while supporting a guest-focused culture.
• Coordinate daily assignments for Room Attendants and House Attendants to ensure efficient workflow and productivity.
• Organize, prioritize, and dispatch housekeeping staff to ensure rooms are cleaned and ready by established check-in times.
• Monitor and update room statuses in the property management system (PMS) in collaboration with Room Inspectors.
• Maintain constant communication with the Front Desk regarding room availability, priorities, and special guest requests.
• Answer all departmental phone calls promptly and professionally, following established service and telephone etiquette standards in accordance with LQA and brand standards.
• Communicate effectively with team members via radio or other communication tools to adjust assignments and respond to guest needs.
• Ensure all guest requests and service orders are tracked, followed up on, and completed in a timely manner.
• Prepare, review, and maintain accurate daily reports, logs, and records.
• Coordinate and monitor guest laundry requests and deliveries as needed.
• Maintain a clean, organized, and fully stocked housekeeping office.
• Report low inventory levels, operational issues, or concerns to Housekeeping Leadership.
• Support overall departmental operations and assist with special projects as required.

Qualifications

• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong organizational and time-management skills with excellent attention to detail.
• Previous housekeeping or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and sound judgment.
• Proficient in basic computer systems; experience with PMS is an asset.
• Highly responsible, reliable, and able to work both independently and as part of a team.
• Ability to stand and walk for extended periods, up to 8 hours.
• Ability to bend, kneel, and squat for extended periods.
• Ability to lift and carry up to 30 pounds occasionally.
• Ability to work in a fast-paced environment with frequent movement.

Additional Information

All your information will be kept confidential according to EEO guidelines.