Housekeeping Coordinator

StepStone Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Le Méridien Charlotte and Sheraton Charlotte Hotels are seeking a Housekeeping Coordinator to support the Housekeeping team and deliver an exceptional guest experience at our Charlotte properties.

Responsibilities include answering lines, running room-assignment reports, logging all guest and employee requests, and coordinating with Engineering. Ensure uniform, logs, and procedures are maintained; assist with emergencies and maintain asset security.

Qualifications

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.

Responsibilities

• Answer Housekeeping phones and take messages in a courteous and efficient manner.
• Run all reports for room assignments and update as needed.
• Fulfill all guest and employee requests promptly.
• Keep guest request logs up to date to ensure efficient response time.
• Secure, log and mail lost and found items expediently.
• Enter and communicate all work orders to Engineering.

Skills

Computer skills

Hotel operations knowledge

CPR/First aid

Languages (additional)

Education

High school education

Job description

Description

Join our team! Le Méridien Charlotte and Sheraton Charlotte Hotels are looking for an organized and motivated Housekeeping Coordinator to support our Housekeeping team and help us deliver an exceptional guest experience.

What will you be doing as a Housekeeping Coordinator?

• Answer Housekeeping phones and take messages in a courteous and efficient manner.
• Responsible for running all reports as required for room assignments and updating as needed.
• Fulfill all guest and employee requests promptly.
• Responsible for keeping guest request logs up to date to ensure efficient response time is realized.
• Responsible for securing, logging and mailing all lost and found items expediently.
• Responsible for entering and communicating all work orders or requests to Engineering Department.
• Coordinates Housekeeping work with other departments.
• Tracks and monitors all deliveries and notifies manager of their status.
• Tracks and monitors room replacement status.
• Responsible for maintaining key control within the department.
• Reports any problems to the Supervisor or Manager immediately.
• Clears rooms as directed by management.
• Ensure that your proper uniform and nametag is worn at all times.
• Maintain effective communication with all co-workers and supervisors.
• Must be familiar with the opening and closing procedures for the department.
• Ensure all assets and supplies for the department are kept secure and in storage at all times.
• Be familiar & assist with all emergency and fire procedures.
• Report to Security any suspicious activity.
• Follow key sign in and sign out procedures.
• Adhere to scheduled work hours and attendance policies and procedures.
• Familiarize self with the property Housekeeping policies and procedures

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.