Housekeeping Coordinator

Highgate; HMS Bounty (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in Downtown Miami seeks a Housekeeping Coordinator to manage daily housekeeping operations in assigned sections and to assume Housekeeping Manager duties when needed. The role requires inspecting Room Attendants, coordinating VIP room status, supervising shifts, maintaining records, and ensuring guest satisfaction through clear communication with Front Office and Engineering.

The position offers a dynamic hotel environment and opportunities for growth within the Highgate

Qualifications

• High School diploma or equivalent.
• 2–3 years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during an entire shift.
• Effective verbal and written communication with staff and guests.

Responsibilities

• Inspect Room Attendant’s work performance daily to ensure standards and productivity.
• In the absence of the Housekeeping Manager, inspect VIP rooms and report availability to Front Office.
• Oversee end-of-day floor closures and restock carts.
• Maintain records of daily assignments and submit to Housekeeping Office on time.
• Maintain key control and Lost and Found items per standards.
• Monitor cleanliness of carts, linen closets, and hallways.
• Assign daily duties to Room Attendants and House Attendants.
• Carry pager/radio to stay in contact with Front Office/Engineering.
• Report progress of out-of-order rooms to Guest Services Manager per standards.
• Assist with training of Housekeeping staff; may clean rooms as needed.

Skills

Supervisory experience

Communication skills

Ability to stand for long shift

Attention to detail

Guest service mindset

Education

High School diploma or equivalent

College coursework in hospitality or related field

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

Overview

The Housekeeping Coordinator is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.