Housekeeping Coordinator

Hyatt; West Hollywood (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel chain is seeking a Housekeeping Coordinator in West Hollywood to oversee daily operations of the Housekeeping team. Responsibilities include answering calls, scheduling work assignments, and ensuring guest satisfaction. Ideal candidates will have customer service experience, preferably in a luxury hotel environment, and must possess strong organizational and interpersonal skills. Basic knowledge of Microsoft Office and a hotel management system is required.

Qualifications

• Must have at least 1 year of hospitality or customer service experience.
• Preferred experience as Front Desk Agent in a luxury hotel.
• Must be able to read, write, and understand English.

Responsibilities

• Coordinate day-to-day operations of the Housekeeping department.
• Answer department calls and dispatch work tickets.
• Supervise room attendants and conduct inspections.

Skills

Customer service skills

Team player

Interpersonal skills

Organizational skills

Ability to multitask

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

Hotel management system (OPERA preferred)

Job description

Description

The Housekeeping Coordinator will be an integral part of the Housekeeping team. The primary role of this position will be the day-to-day coordination of the department.

Duties and Responsibilities

• Answer Housekeeping Department calls
• Schedule and coordinate work assignments
• Dispatch work tickets appropriately
• Handle items for "Lost and Found" according to the Hotel’s standards
• Respond to all guests’ concerns in a timely and professional manner
• When needed, supervise room attendants, housemen, and public attendants.
• When need, supervise an effective inspection program for all guestrooms and public space.
• Greet all guests with a friendly smile
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.)
• Report any maintenance repairs immediately.
• All other tasks and duties as assigned

Knowledge, Skills, and Attributes

• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed, and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge or arithmetic.
• Must have the ability to input data and access information on the computer.
• Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
• Must be able to read, write, and understand the English language.
• Must be able to exercise confidentiality and discretion.

Qualifications

Education: High School Diploma or GED required. College degree preferred.

Experience: Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.