Housekeeping Attendant Six Senses Crans Montana

InterContinental Hotels Group; Montana; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to ensure exceptional service and cleanliness in guest accommodations. This role demands attention to detail, with responsibilities including monitoring room supplies, assisting guests, and maintaining high standards of cleanliness. The ideal candidate will have a strong background in luxury hotel operations and possess technical skills in various hotel systems. Join a team that values excellence and guest satisfaction, and contribute to creating memorable experiences for every visitor.

Qualifications

• 2+ years of experience in a similar role within luxury hotels.
• Strong technical skills in hospitality and cleaning procedures.

Responsibilities

• Monitor daily arrivals and assist guests with special needs.
• Stock supplies and maintain cleanliness of guest rooms.
• Adhere to service standards and guest satisfaction benchmarks.

Skills

Hospitality Skills

Customer Service

Attention to Detail

Cleaning Procedures

Education

High School Diploma

Hospitality Diploma/Degree

Tools

MS Office

POS Systems

PMS Software

CRM Platforms

Job description

As Room Attendant, I will assume full responsibility for the efficient operation in the following:

1. Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Supervisor.
2. Assist guests with special needs and requirements.
3. Stock supply wheel trolley with required room supplies for shift.
4. Replace supplies in the rooms such as stationary folder, guest supplies, compendium, hotel brochures and information regarding hotel services and facilities.
5. Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.
6. Change bed linen with clean bed sheets and pillowcases as per the resort policy.
7. Care for all details, the style and the overall appearance of all areas.
8. Apply, use and maintain equipment with very best care and is responsible for it.
9. Provide turn down service according to service standard, including re stock of minibar.
10. Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
11. Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Room Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.