Housekeeper/Porter

Yale NewHaven Health; New London (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking dedicated Environmental Services staff to ensure cleanliness and provide excellent customer service. The role involves daily cleaning tasks, stocking supplies, and responding to requests from patients and staff. Ideal candidates will have customer service experience and a high school diploma or GED. Join a team that values integrity, compassion, and accountability in providing top-notch care.

Qualifications

• Customer service experience or ability required.
• Cleaning experience preferred.

Responsibilities

• Provide excellent customer service through interaction with patients.
• Clean all assigned areas using approved methods.
• Stock areas with necessary supplies.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Daily and discharge cleans, as well as stocking patient rooms, wards, nursing stations, lounges, restrooms, offices, floors, walls, lights, vents, windows, linen carts, and other areas assigned, in accordance with the standard procedures of the Environmental Services Department.

EEO/AA/Disability/Veteran

Responsibilities

1. Provide excellent customer service through interaction with patients, visitors, and staff. Respond to customer requests in a timely manner.
2. Clean all areas assigned using the department-approved methods and practices.
3. Stock areas as assigned with paper goods, soaps, and patient supplies as needed.
4. Respond to emergency calls as directed by supervisor and department policy.
5. Attend all required staff meetings and complete all required training.
6. Stock linens on exchange carts and deliver carts to patient units.
7. Operate and maintain all powered and non-powered equipment assigned for daily cleaning in good working order.
8. Use the phone system to operate pagers and integrated software programs.
9. Complete meeting setups as directed by supervisor.
10. Collect linens and dispose of red and regular trash according to department and hospital guidelines.
11. Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in performance reviews.
12. Perform other duties as assigned or directed to ensure smooth operation of the department/unit.

Qualifications

Education: High school diploma or GED preferred.

Experience: Customer service experience or ability required; cleaning experience preferred.

Licensure: N/A

Special Skills: Ability to speak and understand English.

Requisition ID: 146317