Housekeeper DoubleTree by Hilton Battle Creek

DoubleTree by Hilton Battle Creek; Battle Creek (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality team at a newly-renovated hotel, where your role as a Housekeeper is essential in creating memorable experiences for guests. This position involves maintaining cleanliness and organization throughout guest rooms and public areas, ensuring that every detail meets high standards. You will be part of a dedicated team that values excellence and guest satisfaction, with opportunities for advancement and employee recognition. If you are passionate about hospitality and enjoy making a positive impact, this role is perfect for you.

Benefits

Paid time off

Holiday pay

Travel discounts

Restaurant discounts

Referral Program

Health insurance

Vision insurance

Dental insurance

Employee recognition perks

Paid maternity/paternity leave

Qualifications

• Ability to interpret information and maintain good communication.
• Requires manual skills and adaptability to changing workloads.

Responsibilities

• Clean guest rooms and public areas while ensuring guest satisfaction.
• Stock supplies and maintain organization in storage rooms.
• Report issues and maintain safety standards at all times.

Skills

Communication Skills

Manual Dexterity

Adaptability

Job description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Housekeeper Position Summary: This position is responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following 6PM Hospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

1. Report to work in uniform presented professionally, neat, and clean
2. Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
3. Anticipate and meet the needs and expectations of our guests, then go one step further
4. Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
5. Stock housekeeping carts with supplies and amenities needed throughout the shift
6. Clean rooms according to 6PM Hospitality and Hilton standards
7. Scrub floor, shower, bathtub, sink, and toilet in bathroom
8. Remove all used guest amenities, linens, and garbage
9. Restock amenities (i.e. coffee, soap, shampoo, etc.)
10. Make beds while checking for damaged or stained linen at the same time
11. Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
12. Vacuum/sticky entire bedroom and hallway outside the door to the room
13. Complete extra tasks assigned (hallways, storage, extra items)
14. Return roll-aways and cribs with fresh linen to the appropriate storage rooms
15. Transport all dirty laundry to the laundry rooms
16. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
17. Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
18. Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper
19. Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned
20. Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times, while also maintaining a maximum of 30 min clean time per checkout and 15 min per stayover.
21. Assist in keeping all storage rooms organized
22. Maintain a positive attitude throughout the shift, and keep Team Member morale high
23. Follow all 6PM Hospitality Processes
24. Exhibit regular and recurrent attendance records
25. Other duties as requested by management

Position Requirements:

Requires ability to interpret / extract information. May require record keeping. May have need for good communication skills.

Working Conditions and Physical Effort:

1. Stress Load: Regular exposure to stresses
2. Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
3. Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
4. Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
5. Physical Environment: Some portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature/weather extremes. Working surfaces may be un-level, slippery, or unstable
6. Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
7. Occupational Risks: Some portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
8. Ergonomics Risks: Some portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
9. Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality

Employee Benefits:

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer time for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA

No relocation assistance is provided for this position.

Apply today to be part of an excellence driven team!