Housekeeping Inspector DoubleTree by Hilton Battle Creek

DoubleTree by Hilton Battle Creek; Battle Creek (MI); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality team at a newly-renovated hotel, where you will play a vital role in ensuring the cleanliness and comfort of our guests. This position involves maintaining high standards of room cleanliness and guest satisfaction, and requires a positive attitude and strong communication skills. As part of this excellence-driven team, you will have the opportunity to contribute to creating unforgettable experiences for our guests while enjoying a supportive work environment. With benefits like paid time off, travel discounts, and advancement opportunities, this role is perfect for those looking to grow in the hospitality industry.

Benefits

Paid Time Off

Holiday Pay

Travel Discounts

Restaurant Discounts

Health Insurance

Vision Insurance

Dental Insurance

Employee Recognition Perks

Advancement Opportunities

Paid Maternity/Paternity Leave

Qualifications

• 1 year of job experience preferred in a housekeeping role.
• Ability to interpret/extract information and maintain records.

Responsibilities

• Ensure cleanliness of guest rooms, hallways, and public areas.
• Assist with operations of housekeeping and laundry departments.
• Communicate with housekeeping management regarding room status.

Skills

Communication Skills

Attention to Detail

Customer Service

Education

High School Diploma or Equivalent

Bloodborne Pathogens Certification

Job description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence-driven team!

Position Summary: Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following 6PM Hospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied. Assist the Executive and Assistant Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to 6PM Hospitality’s Core Values and standards in their absence.

Essential Functions:

1. Report to work in uniform presented professionally, neat, and clean.
2. Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued.
3. Anticipate and meet the needs and expectations of our guests, then go one step further.
4. Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly.
5. Stock housekeeping carts with supplies and amenities needed throughout the shift.
6. Clean rooms according to 6PM Hospitality and Hilton standards.
7. Scrub floor, shower, bathtub, sink, and toilet in bathroom.
8. Remove all used guest amenities, linens, and garbage.
9. Restock amenities (i.e. coffee, soap, shampoo, etc.).
10. Make beds while checking for damaged or stained linen at the same time.
11. Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.).
12. Vacuum/sticky entire bedroom and hallway outside the door to the room.
13. Complete extra tasks assigned (hallways, storage, extra items).
14. Return rollaways and cribs with fresh linen to the appropriate storage rooms.
15. Transport all dirty laundry to the laundry rooms.
16. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate.
17. Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper.
18. Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper.
19. Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper.
20. Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned.
21. Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times, while also maintaining a maximum of 30 min clean time per checkout and 15 min per stayover.
22. Assist in keeping all storage rooms organized.
23. Perform the following when the Assistant and Executive Housekeeper is off, or as needed:
24. Print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. Also assign hallways and extra tasks.
25. Collect, record, and store all lost and found items as soon as they are recovered. Items must be kept for 90 days.
26. Enter all clean rooms into the computer system.
27. Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards.
28. When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed.
29. Inspect for safety issues and report any maintenance issues to the maintenance department.
30. Report any special room issues (i.e. damage, smoke, pets, etc.) to the Operations Manager or General Manager for charges to be applied.
31. Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed.
32. Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly.
33. Maintain a positive attitude throughout the shift, and keep Team Member morale high.
34. Follow all 6PM Hospitality Processes.
35. Exhibit regular and recurrent attendance records.
36. Other duties as requested by management.

Position Requirements:

Minimum Knowledge:

1. Requires ability to interpret/extract information.
2. May require record keeping.
3. Requires good communication skills.

Formal Education and Job-Related Experience:

1. 1 year job experience preferred.
2. Bloodborne Pathogens certification required.

Working Conditions and Physical Effort:

1. Regular exposure to stresses.
2. The workload requires ability to adapt to change.
3. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity.
4. Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.
5. Some portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature/weather extremes.
6. Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.
7. Some portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.
8. Responsible for adhering to all safety policies and procedures of 6PM Hospitality.
9. Position does not require travel to other 6PM Hospitality properties or client locations. Work is completed on the property. Relocation assistance is not available for this position.

Employee Benefits:

1. Paid time off for all full-time and part-time team members.
2. 8 hours of paid volunteer time for all team members.
3. Holiday pay.
4. Travel discounts for employees, friends, & family.
5. Restaurant discounts.
6. Referral Program.
7. Health, vision, and dental insurance available for all full-time team members.
8. Employee recognition perks and benefits.
9. Advancement opportunities.
10. Paid maternity/paternity leave or adoption leave for qualifying FMLA.

Apply today to become part of an authentic, excellence-driven team!