Banquet Houseperson DoubleTree by Hilton Battle Creek

DoubleTree by Hilton Battle Creek; Battle Creek (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a vibrant and excellence-driven team at a newly-renovated hotel, where your role as a Banquet Houseperson is pivotal in creating memorable experiences for guests. You'll be responsible for the setup and breakdown of events, ensuring every detail is perfect and every guest feels valued. This position not only offers the chance to work in a dynamic environment but also to engage with a team that prioritizes guest satisfaction and teamwork. With a commitment to excellence, this role is perfect for those who thrive in hospitality and enjoy making a difference in guests' experiences.

Benefits

Paid time off

Holiday pay

Travel discounts

Restaurant discounts

Health insurance

Vision insurance

Dental insurance

Employee recognition perks

Advancement opportunities

Paid maternity/paternity leave

Qualifications

• Requires excellent communication and teamwork skills.
• High School Diploma or equivalent is mandatory.

Responsibilities

• Setup and breakdown of banquet events ensuring guest satisfaction.
• Greet guests and handle requests promptly during events.

Skills

Excellent communication skills

Teamwork skills

Basic computer knowledge

Ability to interpret/extract information

Education

High School Diploma or equivalent

Tools

CPR Training

Job description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence-driven team!

Position Summary:

A Banquet Houseperson is responsible for setup/breakdown and ensuring smooth execution of events, from initial setup to final breakdown. This position plays a crucial role in creating a positive guest experience during banquets, weddings, conferences, and other special occasions. This position is expected to uphold 6PM Hospitality LLCs’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

1. Report to work in uniform, presented neat and clean.
2. Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued.
3. Anticipate and meet the needs and expectations of our guests, then go one step further.
4. Perform both set up and break down activities for events in the hotel, as well as activities during events.

Set-Up:

1. Prepare banquet rooms according to event specifications (e.g., glassware, service ware, linen).
2. Arrange place settings, table placement, and tablecloths.
3. Set up buffets if required.
4. Retrieve clean linen and skirting and stock in storage area.
5. Pick-up and deliver all boxes and materials (flip charts, easels, blackboards) for function.
6. Attend pre-event meetings to understand function particulars and guest expectations.
7. Ensure event space set up tasks are completed before guests arrive.
8. Use care when assembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager.

During the Event:

1. Greet and welcome guests courteously.
2. Handle guest requests promptly or seek assistance from supervisors.
3. Stay focused, move freely, and anticipate guest needs.
4. Communicate effectively with team members.
5. Other duties as assigned by management.

Breakdown:

1. After the event, break down the banquet area.
2. Collect tablecloths and linens for laundry.
3. Ensure proper storage of equipment.
4. Show courtesy and respect to all attendees.
5. Breakdown must occur only after every guest has left the event.
6. Proactive approach when interacting with guests, co-workers, or vendors.
7. Use care when disassembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager.
8. Other duties, as assigned by management.

Position Requirements:

Minimum Knowledge:

1. Requires ability to interpret/extract information and/or perform arithmetic functions.
2. May require typing, basic computer knowledge, record keeping, or word processing.
3. Excellent communication skills.
4. Excellent teamwork skills and ability to work in group settings.

Formal Education and Job-Related Experience:

1. High School Diploma or equivalent is required.

License, Training, and/or Certification Required:

1. CPR Training.

Working Conditions and Physical Effort:

1. Regular exposure to stresses.
2. The workload requires the ability to adapt to change.
3. Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity.
4. Significant portions of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy materials for intermittent periods throughout the day.
5. Significant portions of daily assignments involve exposure to dirt, odors, noise, or temperature/weather extremes.
6. Work regularly requires full-time evening assignments but varies according to business demands and needs.
7. Some portions of daily assignments involve occupational risk.
8. Some portions of daily assignments involve ergonomic risk.
9. Responsible for adhering to all safety policies and procedures of 6PM Hospitality.
10. Position does require travel to other 6PM Hospitality properties, client locations, or other locations.

Employee Benefits:

1. Paid time off for all full-time and part-time team members.
2. 8 hours of paid volunteer time for all team members.
3. Holiday pay.
4. Travel discounts for employees, friends, & family.
5. Restaurant discounts.
6. Referral Program.
7. Health, vision, and dental insurance available for all full-time team members.
8. Employee recognition perks and benefits.
9. Advancement opportunities.
10. Paid maternity/paternity leave or adoption leave for qualifying FMLA.

Apply today to become part of an authentic, excellence-driven team!