On CallParttime Banquet Server DoubleTree by Hilton Battle Creek

DoubleTree by Hilton Battle Creek; Battle Creek (MI); On-site; USD 25,000 - 40,000; Full time

Job summary

Join an excellence-driven team at a newly-renovated hotel in Battle Creek! As a Banquet Server, you will play a vital role in creating unforgettable experiences for guests during special events. Your responsibilities will include setting up banquet areas, serving food and beverages, and ensuring that all guests' needs are met with the highest standards of service. With a focus on customer satisfaction and teamwork, this position offers a dynamic work environment where you can thrive. If you're passionate about hospitality and eager to contribute to an exceptional team, this opportunity is perfect for you.

Benefits

Paid time off

Holiday pay

Travel discounts

Restaurant discounts

Health insurance

Vision insurance

Dental insurance

Employee recognition perks

Advancement opportunities

Paid maternity/paternity leave

Qualifications

• Six months job-related experience preferred.
• Ability to interpret information and perform arithmetic functions.

Responsibilities

• Set up and break down banquet areas for events.
• Serve food and beverages to guests during events.
• Handle guest complaints and ensure satisfaction.

Skills

Customer Service

Communication Skills

Event Coordination

Problem Solving

Education

High School Diploma or equivalent

Tools

Word Processing Software

Job description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary:

The Banquet Server position is responsible for all banquet and service production for all banquet related events. This position will set up and break down hotel special event and serve food and beverages to banquet/event attendees. The Banquet Server will assure that the guest’s needs are consistently exceeded while following 6PM Hospitality’s Core Values, Hilton standards, and local health department standards.

Essential Functions:

1. Greet guests and oversee actual service on a routine basis.
2. Participate in all banquet activities, including day, night and weekend activities.
3. Assure that the banquet room areas are set up at the beginning of an event and cleaned at the end of the event.
4. Assist arriving guests in finding their seats and direct guests to in-house facilities.
5. Serve event attendees food and beverages.
6. Promptly attend to guest complaints or issues and escalate to Banquet Supervisor immediately.
7. Maintain constant communication with supervisor, to ensure all meals/course are out in a timely manner.
8. Verify special/allergy/dietary requests by guests are double checked and follow up.
9. Have knowledge of Battle Creek and surrounding areas to answer questions about event attendees.
10. Ensure special requests by guests are given prompt attention.
11. Participate in daily team meeting both pre-shift and post shift.
12. Exhibit regular and recurrent attendance record.
13. Follow all 6PM Hospitality Processes.
14. Other duties as requested by management.
15. Has complete knowledge of menu items, bar products, and pricing.
16. Report to work in professionally appropriate attire, presented neat, and clean.
17. Maintain appearance, upkeep, and cleanliness of all food and beverage equipment and facilities.
18. Ensure all safety and sanitation standards are met.
19. Participate in sanitation and cleaning schedules to meet and exceed health department standards.
20. Demonstrate exemplary customer-centric behavior at all times.
21. Must maintain the highest level of professionalism to achieve the high standards of service and quality for which 6PM Hospitality Partners, LLC and Hilton is known.

Position Requirements:

Minimum Knowledge:

1. Requires ability to interpret / extract information and / or perform arithmetic functions.
2. Requires typing, record keeping, and/or word processing. Good communication skills.

Formal Education and Job-Related Experience:

1. Six months job-related experience preferred.

Working Conditions and Physical Effort:

Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.

Employee Benefits:

1. Paid time off for all full-time and part-time team members.
2. 8 hours of paid volunteer time for all team members.
3. Holiday pay.
4. Travel discounts for employees, friends, & family.
5. Restaurant discounts.
6. Referral Program.
7. Health, vision, and dental insurance available for all full-time team members.
8. Employee recognition perks and benefits.
9. Advancement opportunities.
10. Paid maternity/paternity leave or adoption leave for qualifying FMLA.

Apply today to become part of an authentic, excellence-driven team!