HOUSEKEEPER-CLTBR

Comfort-Suites-Charlotte-Airport; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Comfort-Suites-Charlotte-Airport is looking for a diligent Room Attendant to ensure guest satisfaction through exceptional room cleaning and service. The role involves following a structured cleaning schedule, inspecting rooms for safety hazards, and addressing guest requests. Candidates should preferably have a high school diploma and experience in hotel housekeeping. Bilingual skills are a plus. Join our team to deliver outstanding hospitality in a welcoming environment.

Qualifications

• Previous experience in hotel housekeeping is preferred.
• Attention to detail is crucial for this role.
• Customer service experience is an advantage.

Responsibilities

• Load carts with necessary supplies.
• Clean guest rooms according to company standards.
• Report maintenance problems and lost items to supervisors.
• Maintain cleanliness of storage rooms.

Skills

Attention to detail

Customer service experience

Bilingual (a plus)

Education

High school diploma or GED preferred

Previous hotel housekeeping experience preferred

Job description

Position Summary

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.

***BILINGUAL A PLUS***

Primary Responsibilities

• Load carts with all necessary supplies
• Turns off all electricity (heating or cooling set to fan or cool setting )
• Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
• Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned in accordance with company time constraints
• Make beds properly
• Vacuums & sweeps carpets & floors
• Mop floors
• Dust, brush, polish, & vacuum furniture
• Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
• Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
• Inspect rooms for safety hazards & for the operating conditions of equipment
• Check for damaged linens
• Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
• Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)
• Maintain cleanliness of storage rooms & stocks cart
• Remove & empties linens from housekeeping cart into laundry cart & sends to laundry
• Record room status on work assignment sheets
• Other duties as assigned

Education/Experience

• High school diploma or GED preferred
• Previous hotel housekeeping experience preferred
• Attention to detail
• Previous customer service experience preferred

Physical Requirements

• Walking and standing for long periods of time (approximately 5 - 6 hour shifts)
• Pushing a vacuum cleaner
• Bending, Stooping, Kneeling
• Lift mattresses and arrange furniture
• Loading and unloading supply cart