Room Attendant

Home2 Suites by Hilton Charlotte Northlake; Charlotte (NC); On-site; USD 26,000 - 35,000; Full time

Job summary

Home2 Suites by Hilton Charlotte Northlake is seeking a room attendant to maintain cleanliness and guest comfort. The role involves following a daily schedule, making beds, vacuuming, dusting, cleaning bathrooms, restocking supplies, and delivering friendly service to guests.

Ideal candidates have attention to detail and prior hotel housekeeping or customer service experience. A high school diploma or GED is preferred, with the ability to work standing for extended periods and to lift supplies

Qualifications

• High school diploma or GED required or preferred.
• Attention to detail is essential.
• Previous customer service experience preferred.

Responsibilities

• Load carts with all necessary supplies.
• Turns off all electricity (heating or cooling set to fan or cool setting).
• Strips beds in checked-out rooms and drops dirty linens to the laundry; handle new rooms promptly.
• Cleans the cart and labels bottles; pace work to meet time constraints for rooms.
• Make beds properly.
• Vacuum and sweep carpets and floors.
• Mop floors.
• Dust, brush, polish, and vacuum furniture.
• Dust and clean room decorations, appliances, and surfaces.
• Clean showers, tubs, sinks, and bathroom items; remove used amenities.
• Inspect rooms for safety hazards and equipment condition.
• Report issues to a supervisor and handle special requests from guests.
• Prepare rooms for guest arrivals and respond to special guest requests.
• Maintain cleanliness of storage rooms and stock carts.
• Record room status on work assignment sheets.
• Other duties as assigned.

Skills

Attention to detail

Previous customer service experience

Education

High school diploma or GED

Job description

Position Summary

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.

Primary Responsibilities

• Load carts with all necessary supplies
• Turns off all electricity (heating or cooling set to fan or cool setting )
• Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
• Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned in accordance with company time constraints
• Make beds properly
• Vacuums & sweeps carpets & floors
• Mop floors
• Dust, brush, polish, & vacuum furniture
• Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
• Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
• Inspect rooms for safety hazards & for the operating conditions of equipment
• Check for damaged linens
• Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
• Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)
• Maintain cleanliness of storage rooms & stocks cart
• Remove & empties linens from housekeeping cart into laundry cart & sends to laundry
• Record room status on work assignment sheets
• Other duties as assigned

Education/Experience

• High school diploma or GED preferred
• Previous hotel housekeeping experience preferred
• Attention to detail
• Previous customer service experience preferred

Physical Requirements

• Walking and standing for long periods of time (approximately 5 - 6 hour shifts)
• Pushing a vacuum cleaner
• Bending, Stooping, Kneeling
• Lift mattresses and arrange furniture
• Loading and unloading supply cart