Housekeeper

Churchill Downs Incorporated; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The Housekeeper at Churchill Downs Incorporated in Owensboro, KY maintains cleanliness across gaming floor, public spaces and employee areas, ensuring safety and guest comfort. You will follow established cleaning protocols, stock supplies, and respond to guest requests professionally.

Ideal candidates have strong attention to detail, good time management, and the ability to work independently or in a team.

Qualifications

• Strong attention to detail and commitment to cleanliness.
• Ability to follow verbal and written instructions accurately.
• Effective time management and organizational skills.
• Ability to work independently or as part of a team.
• Strong interpersonal skills with a friendly demeanor.
• Ability to stay calm and courteous under pressure or in a fast-paced environment.
• Basic understanding of cleaning chemicals and safety data sheets (SDS).
• Dependability and a strong work ethic.
• Flexibility to adapt to changing schedules or tasks.

Responsibilities

• Perform cleaning duties in bathrooms and public areas to meet cleanliness standards.
• Replenish amenities according to policies and guest expectations.
• Clean and sanitize public areas such as gaming floor, lobby, bathrooms, and hallways.
• Respond to guest requests for additional amenities or assistance promptly.
• Ensure proper use of cleaning chemicals and equipment following safety guidelines.
• Report maintenance issues to supervisor promptly.

Skills

Attention to detail

Time management

Organizational skills

Independent worker

Interpersonal skills

Calm under pressure

SDS knowledge

Dependability

Flexibility

Education

High school diploma or equivalent

Prior housekeeping experience preferred

Job description

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ABOUT CHURCHILL DOWNS INC.
Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Perform cleaning duties in bathrooms, and public areas, including dusting, vacuuming, mopping, and wiping down surfaces to meet cleanliness and safety standards.
• Ensure all amenities are replenished according to policies and guest expectations.
• Clean and sanitize public areas such as the gaming floor, lobby, bathrooms, and hallways to maintain a safe and welcoming environment for guests.
• Respond to guest requests for additional amenities or assistance in a prompt and professional manner.
• Ensure the proper use of cleaning chemicals and equipment while following safety guidelines and procedures to prevent accidents or injuries.
• Report maintenance issues such as faulty equipment, broken furniture, or plumbing problems to the supervisor or maintenance team promptly.
• Inspect bathrooms and public areas regularly to ensure that they meet cleanliness and safety standards.
• Follow all facility policies and procedures related to cleanliness, safety, and sanitation.
• Assist in the stocking and inventory management of cleaning supplies.
• Follow all safety protocols, including emergency procedures and proper handling of cleaning agents, to ensure the safety of staff and guests.
• Maintain a clean and organized work area at all times.
• Adhere to uniform and grooming standards set by the facility.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

Consistently meets or exceeds cleanliness and guest service expectations.

Follows safety protocols and procedures at all times.

Maintains professional appearance and demeanor.

Demonstrates reliability in attendance and punctuality.

Works efficiently and effectively with minimal supervision.

Must be available to work when needed, including weekends, holidays, and nights

COME JOIN THE OWENSBORO TEAM!

#owensborogaming

JOB SUMMARY

The Housekeeper is responsible for maintaining cleanliness and hygiene standards throughout the gaming floor, public spaces, and employee areas. This role involves ensuring that all areas are neat, safe, and sanitary for both guests and staff. The Housekeeper must adhere to high standards of cleanliness and safety while delivering excellent customer service. Additionally, the Housekeeper contributes to the facility's commitment to creating a welcoming and comfortable environment for all guests.

REQUIRED SKILLS AND ABILITIES

Strong attention to detail and commitment to cleanliness and hygiene.

Ability to follow verbal and written instructions accurately.

Effective time management and organizational skills.

Ability to work independently or as part of a team.

Strong interpersonal skills with a friendly, professional demeanor.

Ability to stay calm and courteous under pressure or in a fast-paced environment.

Basic understanding of cleaning chemicals and safety data sheets (SDS).

Dependability and a strong work ethic.

Flexibility to adapt to changing schedules or tasks.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred.
• Prior experience in housekeeping or custodial services, particularly in a hospitality or gaming environment, is preferred.
• Knowledge of cleaning techniques, equipment, and materials.
• Ability to work efficiently and effectively with minimal supervision.
• Strong communication skills, including the ability to respond to guest requests in a professional and friendly manner.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment characteristics described here are representative of those encountered by an associate while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. When working in the office, the noise level is moderately quiet. When on the gaming floor, the noise level may be loud, and the employee will possibly be exposed to cigarette smoke on the gaming floor.

The physical demands described here are representative of those that must be met by an associate to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.