Supervisor, Hotel & Housekeeping

Churchill Downs Incorporated; Oak Grove (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Hotel & Housekeeping Supervisor for the Oak Grove property. You will coordinate Front Desk, Housekeeping, Laundry, RV Park and Sundries Shop operations, guiding a team to deliver guest service and maintain high standards of cleanliness and efficiency.

You will assist in strategy, budgeting and inventory controls while ensuring excellent guest experiences, including handling inquiries, inspections and daily actions across departments.

Qualifications

• High School Diploma or equivalent is required.
• Prior supervisory experience in front desk, housekeeping or retail/customer service operations.
• Able to obtain and maintain a valid Kentucky gaming/racing license.
• Must be available to work weekends, holidays, and nights.

Responsibilities

• Supervises front desk and housekeeping staff and plans daily for proper servicing of all hotel rooms.
• Assists Hotel Assistant Manager in organizing front office areas for maximum guest service.
• Ensures completion of housekeeping inspections for all check-outs.
• Handles Lost and Found inquiries.
• Assists in achieving budgeted revenues and expenses and maximizes profitability related to guest service.
• Assists in managing room inventory to maintain high occupancy and ADR.
• Creates room assignments for housekeeping staff.
• Performs daily room and public area inspections to ensure cleanliness.
• Maintains procedures for financial transactions, security of monies, guest service and emergencies.
• Guides front desk and Sundries staff in daily responsibilities.
• Ensures proper storage and cleanliness of Sundries shop items; manages inventory and dating.

Skills

Confidentiality

Interpersonal skills

Verbal and written communication

Detail oriented

Organizational skills

Time management

Customer-focused

Weekend availability

Night shifts

Education

High School Diploma

Kentucky gaming license eligibility

Job description

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Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

JOB SUMMARY

The Hotel & Housekeeping Supervisor is responsible for the successful overall coordination and direction of all activities related to the hotel to include the Front Desk, Housekeeping, Laundry, RV Park and Sundries Shop. Supervises a team to ensure all daily activities are planned and executed while ensuring smooth and efficient operations in accordance with policies, procedures and objectives of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises all front desk staff and housekeeping staff and plans daily for proper servicing of all empty hotel rooms.
• Assists the Hotel Assistant Manager in creating, developing and implementing an effective strategy of organization for the front office areas of the hotel, ensuring maximum guest service and satisfaction.
• Ensures completion of housekeeping inspection sheets for all check-outs
• Handles all inquiries regarding Lost and Found
• Assists with achieving budgeted revenues and expenses, and maximizes profitability related to guest service.
• Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.
• Creates room assignments for all housekeeping staff
• Responsible for completing daily inspections of rooms and inspecting hotel public areas daily to ensure proper cleanliness
• Maintains procedures for handling financial transactions, security of monies, guest service and emergency problems
• Guides and supports front desk staff and Sundries staff in daily responsibilities
• Ensure proper storage/organization and cleanliness of items in Sundries shop to include inventory counts and proper date storage of items
• Monitor room blocks in the hotel system to ensure they are handled correctly.
• Assists the Hotel Assistant Manager in inventory control and counts for all items related to housekeeping, hotel amenities, Sundries Shop and other front desk items
• Communicates with other departments to ensure proper handling of guests and groups.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Available to work when needed, including weekends, holidays, and nights.
• Role model code of ethics: Respect, Commitment and Guest Service.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• Prior supervisory experience preferred in front desk, housekeeping or retail/customer service operations.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.