Supervisor, Cage-Ex

Owensboro Racing & Gaming; Owensboro (KY); On-site; USD 42,000 - 63,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Cage Shift Supervisor in Owensboro, KY. This role focuses on monitoring and verifying cash transactions across departments while upholding internal controls and procedures.

Responsibilities include directing cage personnel, delivering exceptional guest service, and adherence to security guidelines, with work hours including weekends and holidays. Prior experience in a gaming environment is preferred.

Qualifications

• Two years of supervisory experience involving cash handling.
• Ability to obtain and maintain a Kentucky gaming/racing license.

Responsibilities

• Adhere to all policies and safety regulations.
• Direct, train, monitor, and assign tasks to cage personnel.
• Provide exceptional customer service to guests and coworkers.
• Work weekends, holidays, and overtime.
• Maintain accurate cash handling records and cage procedures.
• Ensure compliance with Title 31 and internal controls.
• Open/close cage as needed and manage scheduling.

Skills

Available to work

Education

High school diploma or equivalent

Job description

Title: Supervisor, Cage-Ex

Requisition ID#: 1590

Location:

Owensboro, KY, US, 42303

Property:

Owensboro Racing & Gaming

Pay Range

ABOUT CHURCHILL DOWNS INCORPORATED

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

A Cage Shift Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures.

Essential Duties And Responsibilities

• Adhere to all administrative policies (Owensboro Racing & Gaming Policy & Procedure Manual and departmental procedures), safety rules and health regulations.
• Direct, train, monitor, and assign tasks to cage personnel.
• Provide exceptional customer service to all external and internal customers and patrons and communicate in a pleasant, friendly, and professional manner always. Maintains a professional work environment with cage personnel.
• Work odd or unusual hours including weekends, holidays, and overtime.
• Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guests.
• Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
• Adhere to Title 31 procedures.
• Ensure excellent customer and employee service and arbitrates disputes professionally.
• Maintain a flexible schedule to open and close cage as necessary.
• Exercise basic knowledge in management, human resources and budgeting.
• Maintain knowledge of all paper flow with all departments.
• Maintain knowledge of all ATM, and Kiosk drops.
• Assist with Drop/Soft count and Mutuels to ensure that all departmental procedures are adhere to.
• Maintain strong knowledge with money handling, counting, and complex mathematical skills.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive, and professional working relationship with all Owensboro personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends, and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Required Skills And Abilities

• Available to work when needed, including weekends, holidays, and nights.

Education And Experience

• High school diploma or equivalent.
• Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.

Prior Experience And a Gaming Background Preferred

• Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment characteristics described here are representative of those encountered by an associate while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform.

Essential Functions.

When working in the office, the noise level is moderately quiet. When on the casino floor, the noise level may be loud, and the employee will possibly be exposed to cigarette smoke on the casino floor.

CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Already Work Here?

Nearest Major Market:

Owensboro