Household Helpers / Driver Assistant / Mover

McCollister's; Maryland Heights (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

McCollister's is looking for a dedicated support role in Maryland Heights, Missouri, focused on assisting drivers with pick up and delivery services. The role involves executing shipment plans, managing workloads, and ensuring customer satisfaction. Ideal candidates should possess strong communication and organizational skills, be able to lift up to 75 lbs, and maintain professionalism at all client locations. Training is available for those with a passion for the household moving industry.

Qualifications

• Experience working in the household moving industry preferred, but willing to train.
• Must have a valid driver's license in good standing.
• Ability to lift 75 lbs.
• Candidate must communicate effectively at all levels.
• Must be organized and act professionally at client locations.
• Strong work ethic and willingness to learn.
• Demonstrated ability to interface effectively.

Responsibilities

• Help execute shipment plans and manage workload efficiently.
• Assist driver in safe operation of vehicle and equipment.
• Maintain order status and complete necessary paperwork.
• Identify customer service problems for resolution.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem solving

Job description

Plan and execute assigned orders to exceed customer expectations, ensure customer satisfaction, and maintain profitability for McCollister’s and its members.

Works directly for the driver. Provides assistance with pick up and delivery services for a variety of household and household goods commodities. Strives to satisfy customers by providing individualized service according to established plans. Identifies customer service problems to the driver and dispatcher for resolution. Assists driver with completing paperwork and communicating with customers and dispatchers.

Responsibilities

• Help execute shipment plans within the scope of branch operations and United Van Lines.
• Manage workload to maximize efficiency and exceed customer expectations.
• Assist driver to operate vehicle and equipment in the safest manner possible.
• Protect customer products and facilities.
• Identify significant customer service problems to the driver for resolution.
• Maintain accurate order status for accountability.
• Completing paperwork.
• Assist driver as needed.

Experience

• Experience working in the household moving industry preferred, but willing to train on the job
• Must have a valid driver’s license in good standing
• Ability to lift 75 lbs
• Candidate must be able to communicate effectively at all levels of the organization
• Must be organized
• Proven track record of working in a team environment and autonomously
• Act professionally at all times, especially with customers at a client location
• Strong work ethic
• Willingness to learn
• Very organized and work in a timely manner
• Problem solving and conflict resolution
• Team oriented and personally committed to continuous improvement
• Demonstrated ability to interface effectively and positively with all members of the organization