Household Goods Coordinator

Express Employment Professionals - Cincinnati East; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Coordinator to assist customers during moves. You will prepare essential documents, communicate by phone or email, and coordinate with the moving team to ensure smooth packing and loading of goods.

Bilingual English/Japanese, proficiency with Word, Excel and Outlook, and the ability to work overtime are preferred. You will maintain professional relations with customers and team members while delivering reliable

Qualifications

• 1 year of experience in customer service
• Bilingual English/Japanese required
• Proficient with MS Word, Excel and Outlook
• Ability to clearly communicate directions to the driver and moving team
• Ability to work overtime to meet customer needs
• Strong customer service skills

Responsibilities

• Communicate with customers by email or phone to prepare documents for moves
• Ensure shipment documentation is completed correctly
• Coordinate with moving team to pack, remove and load customer goods
• Interact closely with the moving team in preparation for customer goods
• Establish and maintain professional working relationships with the moving team
• Provide general business and administrative support as assigned

Skills

Customer Service

Communication

Overtime availability

Team coordination

Relationship management

Administrative support

Bilingual English/Japanese

Directions to driver

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.

• Customer Service: ability to effectively communicate by email or phone with the customer to complete the necessary documents required to coordinate the move
• Ensure all shipment-related documentation is completed correctly as required.
• Interact closely with the moving team in preparation for the customer's goods
• Coordinate with the moving team to ensure proper packing, removal and loading ofthe customer’s goods
• Establish and maintain a professional working relationship with the moving team
• General business support function as assigned

Qualifications

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese
• Computer skills to include data entry and the use of Microsoft Word, Excel, and Outlook
• Ability to clearly communicate directions to the driver and moving team
• Ability to work overtime to meet the customer needs
• Strong customer service skills
• At least 1 year of experience in customer service