Associate - HHG Operations

ADP, Inc.; Belleville (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

ADP, Inc. in Detroit, MI is seeking an Associate – HHG Operations to support shipment processing, documentation, and customer communication within the Household Goods team.

You will enter shipment data, assist in packing and loading, coordinate with carriers, and maintain files while learning company standards and safety guidelines.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Entry-level position; some experience in moving company, warehouse, or logistics environment is a plus but not required.
• Good communication and interpersonal skills.
• Ability to follow instructions and procedures.
• Good organizational skills.
• Willingness to learn and adapt to new processes and technologies.
• Ability to perform physical tasks associated with moving household goods.

Responsibilities

• Assist in processing household goods shipments from pre-move planning to final delivery.
• Enter shipment data into relevant systems, including inventory lists and shipment details.
• Assist in the preparation of basic export documentation under supervision.
• Coordinate with carriers, moving companies, and other stakeholders as directed by the Supervisor.
• Track shipment progress and update relevant parties as needed.
• Assist in packing and crating of household goods, ensuring proper protection.
• Maintain a clean and organized work area during packing and loading activities.
• Follow safety guidelines and company procedures.

Skills

Communication

Attention to detail

Follow instructions

Teamwork

Organizational skills

Willingness to learn

Physical tasks

Education

High school diploma or equivalent

Associate or some college in Logistics/SCM

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Associate - HHG Operations

Full Time Detroit, MI, Van Burren Township, MI, US

3 days ago Requisition ID: 1036

Salary Range: $22.00 To $22.00 Hourly

Pos ition Description: The Associate –HHG Operations, is a role within the Operations department, supporting the Household Goods team in the safe, efficient, and compliant handling of personal belongings for individuals and families. Reporting to the Supervisor, this role is responsible for shipment processing, documentation, communication, and handling tasks, contributing to the smooth operation of household goods services.

Responsibilities:

• Shipment Processing:
  • Assist in the processing of household goods shipments from pre-move planning to final delivery, following established procedures and guidelines.
  • Accurately and efficiently enter shipment data into relevant systems, including inventory lists and shipment details.
  • Assist in the preparation of basic export documentation, such as inventory lists and bills of lading, under supervision.
  • Coordinate with carriers, moving companies, and other stakeholders as directed by the Supervisor.
  • Track shipment progress and update relevant parties as needed.
• Handling and Packing:
  • Assist in the packing and crating of household goods, ensuring proper protection of belongings during transit, under the guidance of experienced packers.
  • Assist in the loading and unloading of household goods, following proper lifting and handling techniques.
  • Maintain a clean and organized work area during packing and loading activities.
• Documentation and Compliance:
  • Ensure all required shipment documentation is complete and accurate.
  • Understand and adhere to basic transportation regulations and customs procedures (for international shipments), with guidance from the Supervisor.
  • Follow Nissin's global standards and procedures for household goods operations.
  • Maintain organized shipment files and records.
• Customer Communication (Household Goods Focus):
  • Communicate professionally and respectfully with customers regarding shipment details, schedules, and any potential issues, under the direction of the Supervisor.
  • Answer basic customer inquiries related to household goods moves, providing accurate and timely information within their scope of knowledge, and escalating more complex inquiries to the Supervisor.
  • Assist in resolving basic customer concerns or complaints related to household goods moves, under the guidance of the Supervisor.
• Administrative Tasks:
  • Assist with general administrative tasks related to household goods operations, such as filing, photocopying, and data entry.
  • Maintain organized work areas.
• Learning and Development:
  • Actively participate in training sessions to develop knowledge of household goods handling, packing, moving procedures, regulations, and systems.
  • Seek guidance from the Supervisor and other team members to improve skills and understanding.
  • Demonstrate a willingness to learn and grow within the role.
• Adherence to Procedures:
  • Follow all company policies and procedures.
  • Adhere to safety guidelines and regulations, especially regarding lifting and handling techniques.
• Obligation:
  • Follow instructions from Supervisor/Manager.
• Positive attitude is a must, and able to function as part of a team.
• Able to multitask in both office and warehouse environment.

Qualifications:

• High school diploma or equivalent required; Associate's degree or some college coursework in Logistics, Supply Chain Management, or a related field is preferred.
• Entry-level position; some experience in a moving company, warehouse, or logistics environment is a plus but not required.
• Basic understanding of office software (e.g., Microsoft Office Suite).
• Good communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to follow instructions and procedures.
• Good organizational skills.
• Ability to work effectively in a team environment.
• Willingness to learn and adapt to new processes and technologies.
• Ability to perform physical tasks associated with moving household goods.

Preferred Qualifications:

• Basic knowledge of household goods moving procedures.
• Familiarity with logistics software or data entry systems.
• Previous experience in a customer service role.

The above description outlines the essential functions and skills required for this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills that may be required. The company reserves the right to modify job duties or descriptions at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.