House Manager: Lead Residential Care Operations

New Narrative; Portland (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

New Narrative is seeking a House Manager in Portland, OR to lead daily facility operations, supervise Residential Counselors, and ensure safety and quality of care for residents. The role includes crisis intervention support, scheduling, and coordinating with healthcare providers.

The ideal candidate has supervisory experience, QMHA credentials preferred, and a commitment to compassionate, equitable support in a nonprofit housing program.

Qualifications

• QMHA credentials strongly preferred.
• Experience in a supervisory role strongly preferred.
• Experience working in or managing a group home is required.

Responsibilities

• Assist crisis intervention by supporting program employees and handling crisis calls.
• Manage day-to-day facility operations and staffing to ensure coverage.
• Supervise Residential Support Specialists and provide performance feedback.
• Lead resident meetings and coordinate with pharmacy, prescribers, and state officials.
• Conduct monthly fire drills and ensure safety and cleanliness across the facility.

Skills

Supervisory experience

Crisis intervention

Education

QMHA credentials

Job description

New Narrative is seeking a House Manager in Portland, OR to lead daily facility operations, supervise Residential Counselors, and ensure safety and quality of care for residents. The role includes crisis intervention support, scheduling, and coordinating with healthcare providers.

The ideal candidate has supervisory experience, QMHA credentials preferred, and a commitment to compassionate, equitable support in a nonprofit housing program.