House Manager

LE_001 New Narrative; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

New Narrative in Portland, Oregon seeks a Full-Time House Manager to oversee daily facility operations, staff scheduling, and crisis response. You will supervise Residential Counselors, monitor medication protocols, and ensure a safe, clean environment while coordinating with healthcare partners and officials.

Responsibilities include payroll/shift coverage, conducting monthly drills, and ensuring high-quality care across programs.

Qualifications

• Previous supervisory experience in a residential or group home setting.
• Experience coordinating staffing and shifts; ability to respond to after-hours needs.
• Knowledge of medication monitoring and crisis response protocols.

Responsibilities

• Manage day-to-day facility operations and staffing.
• Supervise Residential Counselors and provide performance feedback.
• Lead resident meetings and ensure quality care.
• Coordinate with pharmacy, prescribers, and county/state officials.

Skills

Supervisory experience

Crisis intervention

Medication management

Fire safety

Education

QMHA credentials

Job description

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support. If you’re passionate about community impact, we invite you to join our team.

Full Time Position Expected schedule is Day Shift, Monday through Friday, with on call duties outside of normal hours Purpose: The House Manager is responsible for management of day-to-day facility operations. Ensures adequate staffing at the facility at all times. Directly supervises the facility Residential Counselors, and provides feedback of their performance on a consistent basis.

Accountabilities:

• General Facility Management Assist in crisis intervention by supporting program employees, answering crisis calls and contacting appropriate service and support team members.
• Adhere to medication management protocol. Is constantly alerted to changes in medication orders.
• Conducts weekly medication audits.
• Responsible for facility cleanliness. Ensures completion of daily cleaning checklist, and provides supervision of residential employees’ completion of daily cleaning
• Responsible for health and sanitation at facility. Monitor household/grounds for cleanliness and ensure safe environment.
• Submit work orders as needed.
• Manage and supervise medication monitoring for all residents.
• Conducts monthly fire drills. Monitors fire safety programs to include equipment inspections and fire drills.
• Ensure individuals are receiving highest quality care. Lead resident meetings as directed by supervisor.
• Liaise with pharmacy, prescribers, physicians, neighbors, county and state officials. Ensure adequate program supplies. Collaborate with all individuals involved in treatment to include family members.
• Coordinate shift schedule so as to ensure adequate staffing. Be available for after hour’s telephone calls, and emergency shift coverage when necessary. Reviews and monitors medication protocol.

Staff Supervision

• Monitor interactions with employees and peers for professional and ethical appropriateness.
• Is responsible for facility staffing patterns and ensuring adequate shift coverage at all times.
• Fields phone calls from staff after-hours in regards to medication questions, resident crises, etc.
• Covers shifts on short notice as needed if adequate coverage is unavailable.
• Supervises staff work performance. Provides corrective action as needed.
• Completes annual staff evaluations.

Other General Expectations:

• Attend and positively participate in required meetings Ongoing development of skills and competencies.
• Follow all corporate policies, procedures, and protocols.
• Comply with all safety rules and regulations.
• Follow through on all directives and instructions.
• Maintain security of all corporate interests (security of keys, files, and facilities).
• Must have a criminal records clearance through the State Mental Health Division prior to starting employment.
• Must have a valid driver’s license and insurance Regular in-service training on issues relevant to residential care to total not less than 8 hours a year.
• Complete other tasks as assigned by supervisor.

Positions Reporting: (Listing of job incumbents reporting into this position): Residential Support Specialists

Education/Certificates/Licenses/Registration: QMHA credentials strongly preferred.

Experience/Qualifications: Previous experience in a supervisory role strongly preferred. Previous experience working in or managing a group home required.

Impact: New Narrative residential operations are an essential part of overall continuum of service and supports. As a member of a residential team, direct care employees will help to insure best practices, positive clinical outcomes, and quality of services.vices. All of our job openings are located in Portland, Oregon, and the surrounding metro areas.

At New Narrative, we're dedicated to empowering people on their mental health journeys. We provide compassionate, person-centered services that foster stability, connection, and independence — helping individuals build meaningful lives in their communities. Through supportive housing, community-based programs, and collaborative care, we walk alongside the people we serve as they build resilience, strengthen relationships, and create new possibilities for their futures. Looking for work that has purpose? Join a compassionate team dedicated to empowering people in their mental health journeys while building a meaningful, rewarding career.