Patron Attendant

ArtPride New Jersey; Princeton (NJ); Hybrid; USD 23,000 - 28,000; Part time

Benefits offered by this job

Paid sick leave

Bereavement leave

Staff holiday pay

Tickets (complimentary/discounted)

Professional development opportunities

Free parking

Job summary

ArtPride New Jersey Foundation seeks hospitality-oriented Patron Attendants to support our audience experience. You will be a primary connection between the organization and patrons, greeting guests, guiding seating, and assisting with accessibility needs.

As a valued member of the Front of House team, you will help ensure a welcoming, informed, safe, and respectful environment from arrival through the performance conclusion. Training and opt-in duties like parking or concessions may be assigned.

Qualifications

• Confident, approachable demeanor with excellent customer service and diplomacy.
• Thrives in fast-paced environments, maintaining composure and escalating issues when needed.
• Collaborative mindset, inclusive approach to challenges.
• Position requires a valid background screening on file prior to start.

Responsibilities

• Greet and welcome audience members, assist patrons with seating based on ticket information.
• Scan tickets and verify admission credentials.
• Maintain clear communication with House Management via radio to support Front of House operations.
• Assist patrons with disabilities or accessibility needs for seating and accommodations.
• Answer patron questions about performances, venue logistics, and procedures.
• Uphold venue policies and safety protocols during performances.

Skills

Customer service

Communication

Teamwork

Decision making

Background screening

Job description

McCarter Theatre Center is seeking hospitality-oriented Patron Attendants to support our audience experience in our venues. Patron Attendants are essential members of McCarter’s Front of House team and serve as the primary point of connection between the organization and our audiences. As ambassadors of McCarter, Patron Attendants help ensure that every patron feels welcomed, informed, safe, and respected from the moment they arrive through the conclusion of each performance.

Duties and Responsibilities

ESSENTIAL FUNCTIONS & DUTIES

• Greet and welcome audience members with professionalism, warmth, and approachability; assist patrons in locating their assigned seats based on ticket information and venue layout.
• Serve as an attendant in lobby and seating areas while maintaining clear communication with House Management via radio to support coordinated Front of House operations.
• Scan tickets using designated devices to verify valid admission credentials for the scheduled performance.
• Respond to seating discrepancies, ticketing questions, or patron concerns with calm, courteous problem-solving, escalating issues to an Assistant House Manager when appropriate.
• Provide attentive assistance to patrons with disabilities or other access needs, including support with seating, mobility, or other accommodations to ensure a comfortable and dignified experience.
• Answer patron questions related to the performance, venue logistics, and Front of House procedures, referring content-specific questions to House Management when needed.
• Monitor audience behavior during performances and uphold venue policies and performance protocols, including restrictions on photography, recording, late seating, re-entry, and access to restricted areas, in coordination with House Management.
• Support a welcoming and respectful environment for all patrons by consistently applying McCarter’s Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from House Management.
• Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff.
• Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies.
• On an opt-in basis and following required training, assist with parking operations outside the Matthews Theatre entrance as the Parking Attendant on duty to support patron arrival and departure.
• On an opt-in basis and following required training, assist with merchandise sales, limited concessions, or bar support as assigned.
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others.
• Engage in the ongoing work of fostering an equitable and inclusive environment at McCarter. Actively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Requirements

QUALIFICATIONS

• Possesses a confident and approachable demeanor with excellent customer service skills exceptional diplomacy, interpersonal and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and escalating issues to House Management as necessary
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
• Position requires a valid background screening to be on file prior to start.

PREFERRED QUALIFICATIONS

• Ability to communicate in other languages (e.g. ASL and multilingual)
• Current CPR & First Aid certification
• An enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

Compensation & Benefits

COMPENSATION & BENEFITS: $17.50/hr base; $19.75/hr when working Parking Attendant shifts; paid sick and bereavement leave; staff holiday pay; access to participate in a 403(b) retirement plan; complimentary and discounted tickets; institutional professional development opportunities; free parking within walking distance, and additional perks.

ArtPride New Jersey Foundation
432 High Street
Burlington, NJ 08016