HOUSE MANAGER

Signature Theatre; New York (NY); On-site; USD 25,000 - 36,000; Part time

Job summary

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking a Part-time House Manager for The Pershing Square Signature Center on West 42nd Street.

The House Manager ensures audience safety and a welcoming environment, coordinating with ticket services, volunteers, and front of house staff to keep performances running smoothly.

This seasonal, part-time role offers weekday evening and weekend shifts with compensation at $22 per hour.

Qualifications

• Experience in a public-facing role.
• Exemplary customer service and communication skills.
• Demonstrated ability to lead a team.
• FDNY Certificate of Fitness (F-03) or eligibility.
• CPR/First Aid Certification or equivalent.
• Proficiency with computer systems and Tessitura.

Responsibilities

• Coordinating front of house staff and volunteers to facilitate safe and timely movement of audiences.
• Preparing and communicating informational messages for ticket holders.
• Maintaining attendance records, verifying ticket stub counts, and preparing performance reports.
• Working closely with Ticket Services to troubleshoot ticketing and customer service issues.
• Supporting and communicating with front of house staff to provide engaging customer service.
• Communicating with Stage Managers and production staff to facilitate schedules and troubleshoot issues.
• Assisting with special projects as needed.

Skills

Public-facing role

Customer service

Team leadership

FDNY Certificate

CPR/First Aid

Tessitura

Tools

Tessitura

Job description

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking House Managers for The Pershing Square Signature Center on West 42nd Street.

About Signature

Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices.

EDIA

Applicants from populations underrepresented in the theatre field and aligning with Signature theatre’s institutional goals and priorities focused on playwrights, community and access are strongly encouraged to apply. Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities. Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org.

Position Summary

TheHouse Managersupports the audience experience and is an integral part of introducing and maintaining the culture of the Center for the theatre’s Season Members, general audience, and visitors. The House Manager is responsible for the safety of the public, ensuring a comfortable environment for audiences to enjoy the Center and its programming. Collaborating with ticket services, volunteers, and other front of house personnel, the House Manager will ensure productions run efficiently.

This part time, seasonal position requires a flexible schedule which generally includes day and evening shifts Tuesday – Sunday. This is a part-time, seasonal position, compensated at $22 per hour.

Responsibilities include but are not limited to:

• Coordinating front of house staff and/or volunteers to facilitate the safe and timely movement of audiences in and out of performance venues
• Preparing and communicating informational messages for ticket holders
• Maintaining applicable attendance records, verifying ticket stub count, and preparing performance reports of event details
• Working closely with Ticket Services to troubleshoot ticketing and customer service issues
• Supporting and communicating with front of house staff to provide engaging customer service
• Communicating with Stage Managers and other production staff to facilitate performance schedules and troubleshoot various issues
• Assisting with special projects as needed

Desired Skills

• Experienced with, or enthusiastic for, a public-facing role
• Possessing exemplary customer service and communication skills
• Experienced in audience services in a theatre or performance venue
• Demonstrable ability to be a team leader
• Possessing or obtaining a FDNY F-03 Certificate of Fitness (Fireguard)
• Possessing or obtaining a CPR/First Aid Certification
• Computer literacy and knowledge of Tessitura

Compensation

This part time, seasonal position requires a flexible schedule with generally weekday evening and weekend shifts available Tuesday – Sunday. The position pays $22 per hour.

Considerations

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.