House Manager

Columbus Association for the Performing Arts; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the performing arts is seeking a dedicated House Manager to oversee front-of-house operations during performances. This role is crucial for ensuring patron satisfaction and safety, requiring effective communication and problem-solving skills. You'll manage ushers, coordinate volunteers, and maintain the theatre's cleanliness. If you have a passion for public interaction and the performing arts, and enjoy a dynamic work environment, this opportunity is perfect for you. Join a team that values quality service and attention to detail in every performance experience.

Qualifications

• Minimum of 2 years’ experience in a customer service role.
• Ability to work day, evening, and weekend hours as required.

Responsibilities

• Assist in maintaining a smooth front-of-house operation during performances.
• Manage ushers and coordinate front-of-house volunteers.
• Ensure cleanliness and safety of the theatre.

Skills

Effective communication skills

Problem-solving skills

Customer service skills

Attention to detail

Ability to perform moderate lifting

Education

High School Diploma or Equivalent

Job description

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Primary Function

The House Manager assists the Director of Operations with a variety of duties to help maintain a smooth, well-run, front-of-house operation during performances, ensuring patron satisfaction and safety.

Duties and Responsibilities

Prepares and closes the front-of-house for performances including turning lights on and off, locking and unlocking doors, distributing radios, verifying and maintaining appropriate quantities of programs and stuffers, and assisting the Director of Operations in duties related to events.

Ensures cleanliness and safety of theatre by checking seating areas, entrances, egresses, and restrooms and informing Operations Assistants/Custodians if stocking items are needed.

Provides custodial assistance during events as needed, such as maintaining and checking restrooms between intermission and the conclusion of the event and ensuring the building exterior is clean and clear of debris.

Manages ushers including sign-in, assigning usher positions, and ensuring ushers have the proper equipment and training for their positions.

Coordinates the activities of all front-of-house volunteers.

Communicates regularly with the Director of Operations to discuss event specifications, special instructions, and special duties.

Completes house reports.

Maintains a presence in the lobby before, during, and after an event to provide complete patron satisfaction including special seating needs, taking tickets, and handling unforeseen or emergency situations in a prompt, courteous fashion.

Knowledge, Skills and Abilities

Effective communication skills for working with renters, guests, volunteers and staff members.

Efficient problem-solving skills with the ability to quickly resolve problems in a calm, professional manner.

Ability to perform a variety of tasks, often changing assignments with short notice.

Quality customer service skills, thoroughness, and attention to detail.

Ability to perform moderate lifting (up to 25-50 lbs.), standing, bending and kneeling and climbing stairs repeatedly throughout the course of performances, as necessary.

An enjoyment of public interaction and the performing arts is important.

Credentials and Experience

High School Diploma or Equivalent.

Minimum of 2 years’ experience in a customer service role.

Ability to work day, evening, and weekend hours as theatre activity requires.

Other Duties

This job description is not designed to cover or contain an exhaustive listing of duties, responsibilities, and activities that are required of the employee. Further, job-related duties, responsibilities, and activities may change, or new ones may be assigned, from time to time.

EEO Statement

The Columbus Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.