House Manager

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

University of North Carolina at Chapel Hill's PlayMakers Repertory Theatre is hiring an Audience Services Associate/House Manager for its six-show main stage season. The role covers evenings Wednesday–Saturday and Sunday matinees, with box office responsibilities as needed.

Responsibilities include facility preparation, supervising work-study students and volunteers, assisting patrons, handling emergencies per protocols, and managing ticket sales and deposits using Tessitura.

Qualifications

• High school diploma or equivalent and one year of related office experience.
• Equivalent combination of training and experience acceptable.
• Experience in customer service preferred.

Responsibilities

• Prepare and maintain facilities inside and outside the theater before, during, and after performances.
• Sell single tickets and subscriptions using Tessitura.
• Provide information to patrons on times, seating, and policies.
• Reconcile daily cash receipts and deposits with the University Cashier.
• Supervise work-study students and volunteers.

Skills

Excellent customer service

Supervising work-study students

Cash handling

Tessitura ticketing software

Education

High school diploma or equivalent

Tools

Tessitura ticketing software

Job description

Wednesday – Saturday evenings, Sunday afternoons

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

PRC manages the planning and oversight of a 3.1 million dollar professional and educational theater operation. This unit has a staff of about 175 which includes approximately 47 employees, 20 independent contractors, 30 work-study students and up to 100 volunteers. Approximately 37 of these employees are seasonal employees, requiring new contracts and university personnel paperwork for each season. This unit is responsible for creating significant professional artistic programming, student and community engagement activities and attendant fundraising endeavors. The unit functions as a program of the Department of Dramatic Art. Employees of the unit are essentially employees of the department.

Position Summary

This position serves as one of four Audience Services Associate or House Manager for PlayMakers six show main stage season, as well as some other second stage or workshop productions. Performances run Wednesday-Saturday nights, and Sunday matinees, but this schedule may vary. Position also works in the box office as needed. This position will prepare and maintain facilities inside and outside the theater before, during, and after each performance; manage and supervise work-study students and volunteers; provides customer service to audience members during performances; assists other departments of PlayMakers as necessary for Opening Nights and other special events; identify and respond to emergencies according to emergency protocols; report all incidents to the Director of Operations; sell single tickets and subscriptions using Tessitura ticketing software; provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements; explain box office policies and respond to routine problems regarding ticket sales; reconcile daily cash receipts and perform daily deposits with the University Cashier; prepare box office and front of house reports as needed; provide any additional administrative tasks and artist support as needed.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

Experience working as a house manager for theatrical performances. Experience working in professional theater. Demonstrated ability to provide excellent customer service.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail] Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).