House Coordinator

The Villages; Town of Middleton (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical (HSA/FSA), Dental, and Vision

401K and/or ROTH

PTO & Paid Holidays

Basic Life & AD&D

The Villages Charter School eligible

Job summary

The Villages is seeking a Full Time, On Site Hospitality Coordinator to support the Savannah Center and The Tracy. This role handles front of house coordination, customer service issues, and ensures contract compliance with on‑stage talent.

Responsibilities include liaising between talent and crew, reporting on talent quality, and assisting staff with tech and service needs. Evening/weekend work may be required.

Qualifications

• High School Diploma or GED; 1–3 years related experience or training; or equivalent combination.
• Experience in artist relations preferred.
• Ability to work nights and/or weekends.
• Knowledge of Microsoft Office including Word, Excel, Outlook.
• Time management and ability to manage multiple priorities.
• Problem solving and detail oriented.

Responsibilities

• Facilitate hospitality requirements as assigned by the Hospitality Supervisor.
• Assist ushers and front‑of‑house staff with any technological or customer service issues.
• Review and report on talent at Town Centers, ensuring quality requirements are met.
• Develop relationships with downtown talent, ensuring contract compliance and communication.
• Greet and assist special guests and VIPs with special needs or requests.
• Act as liaison between talent and crew to ensure a successful event.
• All other duties as assigned.

Skills

Customer service

Time management

Microsoft Office

Problem solving

Detail oriented

Education

High School Diploma or GED

Tools

Office equipment (printers, copiers, scanners)

Job description

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for facilitating hospitality rider requirements, front of house coordination, and customer service issues as they arise at The Savannah Center and The Tracy as assigned by the Hospitality Supervisor. Additionally, this role is responsible for quality assurance and contract compliance with our on-stage talent at Town Centers. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Full Time, On Site Position

Benefits for full time eligible positions:

• Medical (HSA/FSA), Dental, and Vision
• 401K and/or ROTH
• PTO & Paid Holidays
• Basic Life & AD&D
• The Villages Charter School eligibility
• and much more!

Responsibilities:

• Facilitate hospitality requirements as assigned by the Hospitality Supervisor.
• Assist ushers and front-of-house staff with any technological or customer service issues as they arise.
• Review and report on talent at Town Centers, ensuring quality requirements are met
• Develop relationships with our downtown talent, ensuring contract compliance and communication.
• Greet and assist special guests and VIPs at the Savannah Center and The Tracy with any special needs or requests.
• Act as a direct liaison between talent and crew to ensure a successful event.
• All other duties as assigned.

Education & Experience Requirements:

• High School Diploma or General Education Degree (GED); or one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience.
• Experience in artist relations preferred.
• Ability to work nights and/or weekends.
• Knowledge of Microsoft Office software including Word, Excel, and Outlook.
• Knowledge of office equipment such as printers, copiers, scanners, etc.
• Time management skills and ability to manage multiple priorities.
• Problem solving skills and detail oriented.