House Cleaning Company Scheduler & Quality Control Coordinator at Maid Brigade Mesa, AZ

Maid Brigade; Mesa (AZ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Company vehicle or mileage reimbursement

Opportunities for advancement

Job summary

Maid Brigade in Mesa, AZ is seeking an experienced Scheduler & Quality Control Coordinator to manage schedules and ensure service quality. This role involves creating cleaning schedules, conducting inspections, and addressing client concerns professionally.

The ideal candidate should have strong organizational skills, scheduling experience, and a valid driver’s license. Bilingual candidates are preferred. Compensation includes a salary of $40,000/year and competitive benefits.

Qualifications

• Proven experience in scheduling, operations, or quality control (cleaning industry preferred).
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Tech-savvy: comfortable using scheduling software, spreadsheets, and mobile apps.
• Valid driver's license (if inspections or field visits are required).
• High attention to detail and a commitment to high-quality service.

Responsibilities

• Create and manage daily, weekly, and monthly cleaning schedules for clients.
• Assign jobs to cleaning staff based on availability and skill level.
• Conduct on-site and post-clean inspections to ensure service quality.
• Address client concerns or complaints swiftly and professionally.
• Monitor supplies and equipment quality used during cleaning.

Skills

Scheduling

Organizational skills

Communication

Multitasking

Tech-savvy

Tools

CRM or field service management software

Scheduling software

Job description

House Cleaning Company Scheduler & Quality Control Coordinator job at Maid Brigade. Mesa, AZ. Salary job! $40,000/year! Looking to add an experienced house cleaning company scheduler to assist in managing all aspects. Must have a drivers license and experience with scheduling cleanings. Bi-lingual a plus. The job is 8-4 Monday through Friday, no weekends. Flexible with time off for appointments.

Scheduling Duties

• Create and manage daily, weekly, and monthly cleaning schedules for residential and commercial clients.
• Assign jobs to cleaning staff based on availability, location, and skill level.
• Adjust schedules as needed due to client requests, cancellations, or employee availability.
• Communicate schedule updates to cleaners and clients in a timely and professional manner.
• Maintain accurate records of services rendered and staff hours.

Quality Control Duties

• Conduct on-site and post-clean inspections to ensure service meets company standards.
• Address client concerns or complaints quickly and professionally.
• Provide feedback and retraining to cleaners as needed based on performance.
• Develop and implement quality control checklists and procedures.
• Monitor supplies and equipment quality used during cleaning.

Requirements

• Proven experience in scheduling, operations, or quality control (cleaning industry preferred).
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Tech-savvy: comfortable using scheduling software, spreadsheets, and mobile apps.
• Valid driver's license (if inspections or field visits are required).
• High attention to detail and a commitment to high-quality service.

Preferred Qualifications

• Bilingual (Spanish/English) is a plus.
• Experience with CRM or field service management software (e.g., Jobber, Housecall Pro, ZenMaid).
• Prior supervisory or team lead experience.

Compensation & Benefits

• Competitive hourly wage or salary (based on experience).
• Paid time off and holidays.
• Company vehicle or mileage reimbursement for site visits.
• Opportunities for advancement and bonuses based on performance.