House Cleaning Company Scheduler Quality Control Coordinator

East Valley Maid Brigade; Mesa (AZ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Holidays

Opportunities for advancement

Job summary

A house cleaning service in Mesa, Arizona, is seeking an experienced scheduler. The role involves creating and managing cleaning schedules, handling quality control checks, and requires excellent organizational skills. Ideal candidates should have scheduling experience, strong communication abilities, and a valid driver's license. Competitive salary and flexible time off offered.

Qualifications

• Proven experience in scheduling or operations, preferably in the cleaning industry.
• Excellent organizational and multitasking skills.
• Valid driver's license for inspections or field visits.

Responsibilities

• Create and manage cleaning schedules for clients.
• Assign jobs to cleaning staff based on various factors.
• Conduct quality control inspections and provide feedback.

Skills

Scheduling experience

Organizational skills

Communication skills

Multitasking skills

Tech-savvy

Tools

CRM software

Scheduling software

Job description

Salary job! $40,000/year! Looking to add an experienced house cleaning company scheduler to assist in managing all aspects. Must have a drivers license and experience with scheduling cleanings. Bi-lingual a plus. The job is 8-4 Monday through Friday, no weekends. Flexible with time off for appointments.

Scheduling Duties:

Create and manage daily, weekly, and monthly cleaning schedules for residential and commercial clients.

Assign jobs to cleaning staff based on availability, location, and skill level.

Adjust schedules as needed due to client requests, cancellations, or employee availability.

Communicate schedule updates to cleaners and clients in a timely and professional manner.

Maintain accurate records of services rendered and staff hours.

Quality Control Duties:

Conduct on-site and post-clean inspections to ensure service meets company standards.

Address client concerns or complaints quickly and professionally.

Provide feedback and retraining to cleaners as needed based on performance.

Develop and implement quality control checklists and procedures.

Monitor supplies and equipment quality used during cleaning.

Requirements:

Proven experience in scheduling, operations, or quality control (cleaning industry preferred).

Excellent organizational and multitasking skills.

Strong communication and interpersonal skills.

Tech-savvy: comfortable using scheduling software, spreadsheets, and mobile apps.

Valid driver's license (if inspections or field visits are required).

High attention to detail and a commitment to high-quality service.

Preferred Qualifications:

Bilingual (Spanish/English) is a plus.

Experience with CRM or field service management software (e.g., Jobber, Housecall Pro, ZenMaid).

Prior supervisory or team lead experience.

Compensation & Benefits:

Competitive hourly wage or salary (based on experience).

Paid time off and holidays.

Company vehicle or mileage reimbursement for site visits.

Opportunities for advancement and bonuses based on performance.