House Attendant arrow_forward

Wind Creek; Hazel Crest, Northern (IL, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401(k) plan with company match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality seeks a Hotel House Attendant to maintain clean corridors, deliver guest items, and restock supplies, ensuring guests feel welcome and valued.

You will stand and walk throughout shifts, handle linen, support safety rules, and respond to guest requests in a fast-paced environment within our Illinois property. This role offers shift flexibility and opportunities to contribute to a premier guest experience.

Qualifications

• High School diploma or GED required or currently enrolled and complete GED within six months as a condition of continued employment.
• Must be nineteen years of age or older.
• Able to lift and carry up to 75 lbs.
• Ability to work in dusty areas and on high floors; may kneel, climb and crawl to work in difficult positions.
• Must be able to stand and walk for the entire shift.
• Willing to work odd or irregular hours including nights, weekends, and holidays.
• Must have an Occupational License (or ability to obtain and maintain a license) pursuant to the Illinois Gaming Act.

Responsibilities

• Greet guests and project a positive image.
• Deliver guests’ requested items.
• Vacuum corridors daily and spot carpets as necessary.
• Administer dirty and clean linen and terry items.
• Load glassware into washers as needed.
• Transport trash from room attendant’s carts.
• Disseminate information to guests regarding the property, hotel, promotions, etc.
• Report maintenance issues.
• Disseminate information to guests regarding the property, hotel, promotions, etc.
• Performs routine maintenance on vacuum cleaner.
• Keeps corridors and storage areas clean and orderly.

Skills

Good verbal communication skills

Education

High School diploma or GED

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

The Hotel House Attendant performs an array of tasks that make guests feel welcome and important, most notably by maintaining clean corridors, delivering guest request items and restocking supplies/equipment.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets all guests passing in corridors
• Delivers guests’ requested items
• Vacuums corridors daily, spotting carpets as necessary
• Administers dirty and clean linen and terry items
• Loads glassware into washers as needed
• Transports trash from room attendant’s carts
• Recovers lost-and-found items
• Keeps corridors and stairwells free from dust and debris
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reports maintenance issues
• Performs routine maintenance on vacuum cleaner
• Keeps storage areas and carts clean and orderly
• Works safe by observing safety rules and wearing proper equipment
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older- required
• Good verbal communication skills required (skills test will be administered)- required
• Must be able to lift and carry up to seventy-five (75) lbs
• Ability to work in areas containing dust or on high floor; occasionally kneels, climbs and crawls to work in difficult positions
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Compensation:$15.00 – $20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.