Room Attendant arrow_forward

Wind Creek; Montgomery, Northern (AL, KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Wind Creek Hospitality is seeking a Hotel Housekeeping Room Attendant to prepare guestrooms to exacting standards and provide a welcoming guest experience. The role is 9:00 am–5:30 pm with shifts subject to business needs.

You will greet guests, restock amenities, and maintain clean, organized rooms while following safety rules and procedures. Flexibility for nights, weekends, and holidays is required, with a Tribal Gaming License or ability to obtain one.

Qualifications

• High School diploma or GED; willing to complete GED within six months from start date.
• Must be nineteen years of age or older.
• Good verbal communication skills required (skills test will be administered).
• Six months’ experience as a room attendant in a hotel/resort preferred.
• Must be able to lift and carry up to 50 lbs.
• Ability to work in dusty areas or on high floors; may kneel, climb, crawl.

Responsibilities

• Greets all guests and projects a positive image.
• Cleans rooms up to 15 room credits per shift; restocks amenities.
• Sorts dirty linens; recovers lost-and-found items.
• Disseminates information about property, promotions, etc.
• Performs turndown service (2nd shift).
• Maintains clean and orderly storage areas and carts.
• Wears required safety equipment and follows safety rules.

Skills

Verbal communication

Guest service

Physical stamina

Reliability

Education

High School diploma or GED

Tools

Office equipment

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview: 9am-5:30pm (Shift subject to change based on business needs)

The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets all guests
• Cleans up to 15 room credits per shift
• Re-stocks guestroom amenities
• Segregates dirty or damaged linen and terry items
• Recovers lost-and-found items
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs turndown service (2 nd shift)
• Performs routine maintenance on vacuum cleaner
• Keeps storage areas and carts clean and orderly
• Works safe by observing safety rules and wears proper equipment
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older
• Good verbal communication skills required (skills test will be administered)- required
• Six (6) month’s experience as a room attendant in a hotel/resort- preferred
• Must be able to lift and carry up to fifty (50) lbs
• Ability to work in areas containing dust or on high floor; occasionally kneels, climbs, and crawls to work in difficult positions
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.