Hotel Housekeeper Supervisor

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off and bonus opportunities

Job summary

Wind Creek Chicago Southland is seeking a Hotel Housekeeping Supervisor to ensure guestrooms and public areas meet standards and guest expectations. The role emphasizes leadership, training, scheduling, and loss prevention in a fast-paced property.

The candidate must have an associate degree or supervisory experience, be able to lift 50 lbs, and be available for nights, weekends, and holidays. A gaming license requirement applies.

Qualifications

• Must be twenty-one (21) years of age or older.
• Associate’s Degree in Related field required.
• Two years’ Supervisory experience required.
• One year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department required.
• Two years of experience in the hiring department required.
• Good writing and verbal communication skills required.
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand and walk for entire shift.
• Willing to work nights, weekends, holidays and travel as required.
• Must have an Occupational License under Illinois Gaming Act.

Responsibilities

• Projects a positive image and greets guests and team members.
• Coaches, mentors, and develops team members.
• Generates daily assignments and creates work schedules.
• Performs inspections and documents results.
• Maintains inventory and places supply orders.
• Acts as Manager on duty resolving guest conflicts.
• Keeps staff informed and liaises with other departments.
• Manages payroll and shift reports.
• Ensures adequate vacant/clean/inspected rooms are available.

Skills

Guest service

Communication

Leadership

Physical stamina

Education

Associate’s Degree in Related field

High School diploma or GED

Two years supervisory experience

One year as Dual-Rate Supervisor in Wind Creek Hospitality Department

Two years of experience in the hiring department

Tools

Office equipment

Job description

Description

Job Overview

The Hotel Housekeeping Supervisor makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets all guests and Team Members
• Actively coaches, mentors and develops team members
• Generates daily assignments for Team Members
• Performs property and guestroom inspections, documenting as required
• Checks and report room statuses as needed
• Inventories and orders departmental supplies
• Facilitates hotel lost-and-found
• Creates work schedules
• Administers payroll
• Acts as “Manager on duty” representing the hotel in resolving guest conflict
• Keeps staff informed of pertinent information
• Liaises with other departments as operational issues arise
• Ensures that an adequate number of vacant/clean/inspected rooms are available throughout the day
• Generates shift reports recording key hotel statistics and incidents
• Limits the number of accidents and injuries by promoting job safety
• Grants PTO and conducts Team Member evaluations
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department- required
• OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years of experience in Hotel Housekeeping– preferable
• Must successfully pass job interview, including a guest service audition
• Must be able to lift and carry up to 50 lbs
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test
• Willing to travel and participate in training as recommended or required
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• $18.45 - $25.00 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.

Source: Hospitality Online