Banquet Captain

Wind Creek; Chicago (IL); On-site; USD 20,664 - 28,419; Full time

Benefits offered by this job

Group medical insurance

Dental & vision insurance

401K with match

Shift differential

Discretionary quarterly bonuses

Job summary

Wind Creek Hospitality is seeking a professional Server to deliver top‑tier food and beverage service in a luxury guest environment. You will be responsible for knowledge of fine dining cuisines, wine pairings, and coordinating room service with precision to maintain hot and cold items at optimal temperatures.

The role requires 2 years of server experience, a High School diploma or GED, and the ability to lift 40 pounds.

Qualifications

• High School diploma or GED
• 21+ years of age or older
• 2 years server experience preferred
• Able to perform basic math
• Proficient English reading/writing and communication
• Pass interview and guest service audition
• Ability to lift 40 pounds
• Work independently and in a team
• Mature, dependable, punctual
• Complete BASSET and ServeSafe trainings
• Willing to work odd hours and travel when needed
• Illinois Gaming Act license maintained

Responsibilities

• Provide friendly, efficient food and beverage service to guests
• Knowledge of fine dining cuisines (French/Continental) and wine pairings
• Report to workstation in proper uniform
• Manage side-work and keep area clean and safe
• Coordinate orders to avoid partial deliveries
• Ensure hot/cold items are delivered properly
• Greet guests and present checks
• Read daily promotions and station assignments
• Pursue special projects as directed
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Punctuality

Dependability

Flexibility

Maturity

Multitasking

Education

High School diploma or GED

Tools

BASSET training

ServeSafe Sanitation training

Responsible Vendor Alcohol Service

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

The Captain is responsible for providing friendly and efficient service of food and beverage items to all guests.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Possess knowledge of fine dining cuisines including French and Continental as well as table‑side service
• Possess knowledge of wine and wine pairings
• Reports to work station as scheduled in proper uniform and ready to work
• Completes all side‑work as directed by supervisor
• Keeps work area neat, clean and free of safety hazards
• Coordinates all orders in advance in order to avoid making any partial deliveries
• Consolidates all deliveries to ensure that hot food is maintained and delivered hot, and that all cold items are delivered cold
• Serves drinks efficiently in the proper glass with the proper garnish
• Greets Guests appropriately at their room and execute room sets as needed based upon items ordered
• Verifies orders with guests
• Checks back with guests to ensure they are enjoying their meal and determines if they have any other needs
• Presents check for tender and thanks guests for their order
• Ensures trays and carts are removed from the hotel hallways and elevator bays
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre‑shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty‑one (21) years of age or older
• Two (2) years previous experience as a server- preferred
• Must be able to perform basic math skills
• Ability to read and write English; Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully pass job interview, including a guest service audition
• Must be able to respond to visual and audible cues
• Must be able to lift and carry 40 pounds
• Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments and have flexibility to work in an ever‑changing environment
• Must possess a high level of maturity, dependability, and punctuality
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training
• Must successfully complete ServeSafe Sanitation training
• Willing to work odd and irregular hours
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full‑time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.