Hourly Shift Leader

Burger King; Wells (NV); Presencial; USD 21.000 - 28.000; Tempo integral

Resumo da vaga

Burger King Corporation seeks an Hourly Shift Leader to support the RGM and AM during shifts, focusing on profitability, guest service and people. You will manage a shift of Team Members, ensure accurate product preparation and timely service, and drive performance while upholding brand standards.

Age and education requirements apply, with 1–2 years of quick-service experience preferred. This role emphasizes coaching, teamwork and adherence to cash control procedures.

Qualificações

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.

Responsabilidades

• Assists the Restaurant General Manager and Assistant Manager in shift operations.
• Drives profitability, guest satisfaction and restaurant performance on assigned shifts.
• Directs a shift of Team Members and ensures fast, accurate service.
• Leads by example, coaching Team Members and upholding brand standards.
• Performs duties of Team Member when necessary.

Conhecimentos

Guest service

Team leadership

Cash handling

Operations knowledge

Formação

High School Diploma or GED

2 years of college preferred

Descrição da vaga

The Hourly Shift Leader (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The Hourly Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Hourly Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.

Profitability:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest:

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People:

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations:

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.