Shift Leader

Burger King; Medford (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Burger King Corporation in Medford, Oregon is seeking an Hourly Shift Manager to lead shift operations, drive guest service quality, and support the Restaurant General Manager. The role focuses on profitability, people, and operations while supervising a team during assigned shifts.

Ideal candidates have 1–2 years in quick service, strong guest service understanding, and the ability to work evenings, weekends, and holidays.

Qualifications

• Experience in guest service principles and customer care.
• Ability to work evenings, weekends, and holidays.
• Capacity to run shift plans and manage team throughput.

Responsibilities

• Sets an example for Team Members by executing shift plans and driving results.
• Directs product prep and sales for fast, accurate delivery within speed guidelines.
• Motivates Team Members during the shift on each workstation.
• Reviews restaurant results to identify successes and improvement areas.
• Ensures adherence to operational and brand standards; covers Team Member duties when needed.

Job description

The Hourly Shift Manager (HSM) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSM supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSM operates under the direction of the RGM and directly manages a shift of Team Members.

Qualifications And Skills::

• Must be at least eighteen (18) years of age
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Operations:

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

People:

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Guest:

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

Profitability:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.