Hourly Shift Lead

Mongolian Concepts Restaurant Group; Moore (OK); On-site; USD 20,664 - 27,552; Full time

Job summary

A restaurant management group in Moore, Oklahoma is seeking an Hourly Shift Lead responsible for overseeing daily operations during shifts. Key responsibilities include supervising employees, ensuring adherence to company policies, training staff, and addressing customer complaints. The ideal candidate possesses excellent communication and problem-solving skills. Flexibility with hours is essential, including evenings and weekends.

Qualifications

• Must be able to work in a fast-paced environment.
• Flexible hours, including evenings and weekends, are required.
• Strong ability to handle multiple tasks simultaneously.

Responsibilities

• Supervise and direct the work of all employees on the shift.
• Ensure all employees follow company policies and procedures.
• Handle customer complaints and resolve issues professionally.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Job description

The Hourly Shift Lead is responsible for overseeing the daily operations of a specific shift in a retail or food service establishment. They are responsible for ensuring that all employees are performing their duties correctly and efficiently, and that customers are receiving excellent service.

Key Responsibilities

• Supervise and direct the work of all employees on the shift
• Ensure that all employees are following company policies and procedures
• Train new employees and provide ongoing training to existing employees
• Handle customer complaints and resolve issues in a timely and professional manner
• Ensure that all equipment is in good working order and report any issues to management
• Maintain a clean and organized work environment
• Perform other duties as assigned by management

Qualifications

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills
• Ability to work flexible hours, including evenings and weekends