Hourly Manager

Burger King; Appleton (WI); On-site; USD 16,531 - 24,796; Full time

Job summary

Workstream is seeking an Hourly Shift Coordinator in Appleton, WI. This role involves managing restaurant operations during shifts, ensuring profitability, guest satisfaction, and team performance. The ideal candidate should have a high school diploma, 1-2 years of quick service restaurant experience, and be available for evenings and weekends. Responsibilities include directing team members, maintaining inventory, and driving operational results for a successful shift.

Qualifications

• Must be at least eighteen (18) years of age.
• 1-2 years of previous quick service restaurant experience.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Directs efficient and accurate preparation and sale of products.
• Motivates Team Members to exceed guest expectations.
• Maintains inventory by performing daily and weekly inspections.

Skills

Guest service principles

Cash control procedures

Team motivation

Education

High School Diploma or GED

2 years of college (preferred)

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Qualifications And Skills

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant