Hourly - Common Services Assistant

Brookdale Community College; Middletown Township (NJ); On-site; USD 19,559 - 27,857; Full time

Job summary

Brookdale Community College is seeking a motivated individual for a customer support position in Middletown Township, New Jersey. The role involves providing phone and face-to-face support to customers, as well as handling mail services and shipping operations.

Candidates must have a high school diploma and at least one year of relevant experience. The pay rate is $17.21/hr, with additional requirements for computer skills and a valid driver’s license.

Qualifications

• Must have one year of directly related experience.
• Intermediate computer literacy skills with Microsoft Office.
• Ability to learn and apply office practices essential to the position.

Responsibilities

• Provide phone and face-to-face support to internal and external customers.
• Resolve routine problems and refer complex issues to the supervisor.
• Maintain files and records using Microsoft Office or other software.
• Process incoming and outgoing shipments, ensuring proper documentation.
• Deliver and pick up materials on and off campus as needed.

Skills

Simple mathematical calculations

Good communication skills

Interpersonal skills

Organizational skills

Data input and retrieval

US Postal Service knowledge

Microsoft Office Suite

Fork lift operations certification

Valid N.J. driver's license

Education

High School graduation or equivalent

Job description

Responsibilities

• Provide phone and face-to-face support to internal and external customers.
• Resolve routine problems and refer complex issues to the supervisor.
• Assist with mail services, shipping, and receiving tasks.
• Inform supervisor of events or problems affecting daily operations.
• Safely operate vehicles and equipment, inspecting them before use.
• Follow procedures for handling hazardous materials and participate in safety training.
• Maintain files and records using Microsoft Office or other software.
• Keep the work area safe, clean, and organized.
• Review and reconcile bills of lading, inspect merchandise condition.
• Process incoming and outgoing shipments, ensuring proper packaging and documentation.
• Record shipment conditions and address discrepancies with relevant parties.
• Prioritize and deliver goods like perishables and rush orders promptly.
• Notify inventory control staff and vendors of shipment issues.
• Collect and distribute various types of mail and packages according to USPS regulations.
• Operate mail systems and software to ensure economical postage rates.
• Maintain records of departmental postage use and generate reports.
• Correct mailing addresses and liaise with the Post Office for updates.
• Deliver and pick up materials on and off campus as needed.
• Knowledge of Monmouth County and its communities.
• Must be able to continuously push, pull, and lift up to 70lbs with the use of protective equipment or special tools. Also requires bending, reaching, stooping, crouching or standing for long periods. The demands of the job require good vision to perform visual inspections of merchandise and equipment in question, as well as strength and stamina due to the time spent standing and moving the shipments which can have a considerable amount of weight. Will spend limited amount of time working outdoors being exposed to minor levels of discomfort from heat, cold, humidity and moisture. Frequent traveling between buildings on campus and to Brookdale regional locations.

Qualifications

Education:

• High School graduation or an equivalent.

Experience:

• One year of directly related experience.

Knowledge/Skills/Abilities:

• Ability to perform simple mathematical calculations.
• Good communication, interpersonal and organizational skills are necessary.
• Ability to input and retrieve data from a computer system.
• Basic understanding of US Postal Service rules and regulations, rates for processing US mail are necessary. Ability to learn and apply office practices, procedures, policies, and regulations that are essential to the position.
• Computer literacy skills at an intermediate level with the demonstrated ability to utilize and apply Microsoft Office Suite as well as specialized software programs and computer applications.
• Fork lift operations requires up to date certification.
• Valid N.J. driver’s license.

Pay Rate

$17.21/hr