HOTLINE SPECIALIST, Part-time

NYC Anti-Violence Project; New York (NY); Hybrid; USD 36,000 - 52,000; Part time

Benefits offered by this job

Paid sick time

Flexible remote work

Job summary

New York City Anti-Violence Project (AVP) seeks two part-time Hotline Support Specialists to support the Manager of Hotline Programs. The role aims to serve LGBTQ and HIV-affected survivors with affirming, trauma-informed services from AVP’s hotline.

The position is hybrid with daytime shifts; in-office training may be required in Lower Manhattan. Candidates must reside in New York State or New Jersey, with remote work available as needed.

Qualifications

• Experience working with LGBTQ and HIV-affected survivors of violence.
• Crisis intervention and trauma-informed support experience.
• Administrative and organizational skills.

Responsibilities

• Staff AVP's English/Spanish hotline and respond to calls.
• Conduct need-based screenings and referrals to AVP services or community resources.
• Coordinate with hotline volunteers and maintain documentation.

Skills

Bilingual English/Spanish

Job description

New York City Anti-Violence Project (AVP)

is excited to welcome two new part-time members to our team. We are looking for dynamic candidates to support the Manager of Hotline Programs, to ensure lesbian, gay, bisexual, transgender, queer (LGBTQ), and HIV-affected survivors of violence have access to affirming, inclusive, trauma informed, anti-oppressive safety, support, and services.

AVP empowers LGBTQand HIV-affected communities and allies to end all forms of violence through organizing and education and supports survivors through counseling and advocacy. We were one of the first LGBTQ anti-violence organizations in the country and are a national leader in the anti-violence movement.

Hours

The Part-Time Hotline Support Specialist is a 16 hour a week role, with daytime hours. Weekly rotating shifts will be scheduled with the Client Services team within AVP daytime hours: Monday – Thursday 10am – 6pm, and Fridays 10am – 2pm.

Location

Hybrid. In-person training and meetings may be required at AVP's office in Lower Manhattan. The specialist will have opportunities to work in person as desired, and flexibility for remote work as needed. Candidates must permanently reside and/or work from New York State or New Jersey. AVP cannot hire or support payroll in other states at this time.

Responsibilities

• Staff AVP's English/Spanish hotline;
  • Answer and respond to community reaching out to AVP's English/Spanish hotline;
  • Return voicemails or messages left by callers, providing resources, referrals and intake screenings as needed;
• Complete need-based screenings and relevant assessments with callers of AVP's hotline, and connect callers to appropriate services within AVP, or refer out to vetted community resources;

• Candidates fluent in Spanish in addition to English are strongly encouraged to apply.

This position will work closely with AVP hotline volunteers. Our ideal Hotline Specialist will have experience working with LGBTQ and HIV-affected people, communities, and survivors ofviolence, providingcrisis intervention and support, and has strong administrative and organizational skills. A commitment to ending violence within and against LGBTQ and HIV-affected people and communities is a must.

Applicants should:

• Be comfortable and confident in working in a multi-disciplinary, direct service / crisis management setting;
• Have the capacity to set effective boundaries;
• Honor confidentiality;
• Be detail-oriented, and ready to dive into trauma-informed, anti-violence work with queer, trans, and HIV-affected communities.

This position offers the opportunity to work in an organization that:

• Approaches our work from anti-oppressive and trauma-informed principles, internally and externally, recognizing we always have room to grow;
• Values collaboration and creativity in our passionate team;
• Centers the work on those most impacted by violence, working to find community-based and community-led solutions;
• Is committed toprovidingstrong supervisory support and professional development opportunities.

Hourly rate

Hourly rate: $32.00 per hour, 16 hours a week. This is a part-tim e non-exempt hourly position with out benefits.

Paid time off:

Paid sick time available, 1 hour earned at every 30 hours worked. Time off is paid if shift lands on a holiday, summer recess or winter recess week.

What you can expect working here:

• A dedicated team and a supportive work environment
• Strong supervisory support
• An anti-oppression framework that guides our work, and a commitment to transparency

We will review applications on a rolling basis as long as the position remains open.

No phone calls please.

As a state and federal contractor, AVP is required to conduct background pre-hire screenings for many positions. At AVP we aim to meet these requirements while still fostering a work environment free from stigma about previous system involvement for all members of our team. To learn more about AVP's background screening policy, please visit https://bit.ly/avppolicy.

AVP is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, age, sexes, sexual orientations, national origins, disabilities, and citizen, marital, veteran and HIV statuses.