Hotline and Advocacy Manager

Bay Area Turning Point Inc.; Webster (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

Bay Area Turning Point Inc. in Webster, Texas, is seeking a Hotline and Advocacy Manager to oversee the Advocacy Department, supervise frontline staff, and coordinate services for victims of domestic and sexual violence.

Qualifications

• Experience managing people and programs
• 4-year degree with related admin/program experience or equivalent
• Strong written and verbal communication skills
• Ability to lift/move up to 40 lbs and work independently

Responsibilities

• Provide direct supervision to advocacy department (2 Hotline Specialists and 2 Victim Advocates)
• Provide direct advocacy, assistance, and follow-up to victims of domestic/sexual violence including crisis intervention and legal advocacy
• Maintain client records per BATP policies and funding requirements
• Consult supervisor on critical situations and report progress and challenges
• Establish relationships with police, hospitals, schools, and community agencies
• Oversee program entry/exit into Advocacy/Housing and ensure budget targets are met
• Coordinate programs for families including support groups and life skills workshops
• Adhere to confidentiality and BATP mission, and work on-call as needed

Skills

People management

Leadership

Crisis intervention

Communication

Time management

Education

4-year degree

Experience in admin/program management

Job description

Job Title

Hotline and Advocacy Manager

FLSA Status

Exempt

Department

Client Services

Reports to

Director of Mental Health Services

Pay Rate

$50,000 – $55,000 year

$24.04 – $26.44 hour

Position Overview

HOURS: 40-45 Hours weekly minimumor as necessary to achieve program objectives, tasks, activities, responsibilities and to effectively document outcome measures and variances.

Summary Description of Position

Identify, recommend and coordinate collaboration opportunities to reach victims and victim service providers in efforts to build relationships to better serve survivors. Display strong leadership capacities to agency staff and volunteers as well as the ability to manage time with little to no supervision. Develop and implement activities to end sexual assault and/or sexual violence and family violence. Evaluate residential and non residential participants who are either residing in an emergency shelter program or immediately fleeing a domestic violence or sexual assault living environment for assistance with rental payments, security and utility deposits. Oversee aspects of the Advocacy Department and ensure all program guidelines and department functions are effective to meet both agency and client needs.

Essential Functions

• Provide direct supervision to advocacy department- 2-Hotline Specialists and 2 Victim Advocates
• Provide direct advocacy, assistance, and follow-up to victims/secondary victims of domestic violence and/or sexual violence to include crisis intervention services, legal advocacy services, victim accompaniments, workshop(s) facilitation, safety planning, assistance with CVC applications, VINE set up and information and protective order assistance.
• Maintain client records according to the compliance requirements of BATP and its funding sources.
• Consult supervisor regarding any critical situations within the department. Inform supervisor regularly on goals, progress, needs and challenges as well as successes.
• Establish positive working relationships with police, hospitals, schools, criminal justice systems, landlords, community property owners and rental agencies.
• Assist with performing non-emergency accompaniments to court, DA, medical, and law enforcement agencies.
• Handle crisis intervention hotline calls and face-to-face advocacy and intervention.
• Participate in coalitions to address sexual violence and domestic violence.
• Facilitate professional trainings, outreach and education workshops in settings of corporate, education/academia, churches and businesses to engage and educate community members in strategies to prevent and end violence and to reach victims.
• Assist with facilitation of groups, educational classes and or workshops for clients.
• Adherence to BATP Confidentiality Policy and the Agency’s Mission Statement of Philosophy.
• Ability to work non-traditional work hours.
• Rotate with staff on the on-call schedule.
• Oversee, Evaluate and Determine participant entry and exit into the Advocacy/Housing Program to ensure all program targets are met
• Ensure monthly rental budget and is reviewed, tracked and managed for monthly spending accuracy as to ensure budget targets are met.
• Review and approve all Housing Packets for discrepancies and accuracy.
• Coordinate programs for families including, but not limited to, follow-up support groups, self-improvement workshops, advanced life skills, etc.
• Be knowledgeable of community resources.
• Have knowledge of grant objectives and goals and prepare reports as requested.
• Other duties as assigned

Education/Other Skills/Abilities/Requirements

• Previous experience in managing people and programs
• 4 year degree with a minimum of 3 years related administrative/program experience, or a minimum of 6 years strong experience in a related environment with demonstrated effectiveness
• Communicate openly and clearly, both orally and in writing, modeling leadership and team work; make logical decisions that are reflective of the philosophy, mission and management style of the agency and that benefit the shelter and/or the agency as a whole
• Manage multiple tasks and prioritize changing work and caseload.
• Solid networking skills and ability to form relationships
• Be knowledgeable of the dynamics of domestic violence, sexual assault, agency services and crisis management.
• Ability to lift/carry/move a minimum of 40 lbs for an extended distance
• Ability to work independently with little to no supervision
• Ability to be on location to on-call status areas within 45 minutes.
• Must have a clean driving record and be insurable; Must have at least 2 years of verifiable driving experience
• Must provide proof of personal automobile insurance coverage as insurance renews

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point.

Equal Opportunity Statement

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

Agency Policy Regarding Applicants Who Have Received Services

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.