Bilingual Hotline Advocate - LGBTQ/HIV Support

nycavp; New York (NY); Hybrid; USD 26,000 - 29,000; Part time

Benefits offered by this job

Paid sick time

Time off for holidays

Job summary

The New York City Anti-Violence Project (AVP) is seeking two part-time Hotline Support Specialists to support the Manager of Hotline Programs and ensure access to affirming, trauma-informed services for LGBTQ and HIV-affected survivors.

The role is 16 hours per week, hybrid with some in-person training in Lower Manhattan; bilingual English/Spanish candidates are encouraged to apply. Compensation is an hourly rate of $32 with paid time off and sick leave as outlined by AVP policies.

Qualifications

• Experience working with LGBTQ and HIV-affected people, communities, and survivors of violence.
• Ability to work in a multi-disciplinary, direct service / crisis management setting.
• Strong administrative and organizational skills.

Responsibilities

• Staff AVP's English/Spanish hotline and respond to community inquiries.
• Return voicemails or messages and provide resources, referrals and intake screenings as needed.
• Complete need-based screenings and assess callers to connect them with AVP services or vetted resources.

Skills

Bilingual English/Spanish

Crisis intervention

Administrative skills

Organizational skills

Trauma-informed care

Job description

The New York City Anti-Violence Project (AVP) is seeking two part-time Hotline Support Specialists to support the Manager of Hotline Programs and ensure access to affirming, trauma-informed services for LGBTQ and HIV-affected survivors.

The role is 16 hours per week, hybrid with some in-person training in Lower Manhattan; bilingual English/Spanish candidates are encouraged to apply. Compensation is an hourly rate of $32 with paid time off and sick leave as outlined by AVP policies.