Bilingual LGBTQ Hotline Specialist

NYC Anti-Violence Project; New York (NY); Hybrid; USD 36,000 - 52,000; Part time

Benefits offered by this job

Paid sick time

Flexible remote work

Job summary

New York City Anti-Violence Project (AVP) seeks two part-time Hotline Support Specialists to support the Manager of Hotline Programs. The role aims to serve LGBTQ and HIV-affected survivors with affirming, trauma-informed services from AVP’s hotline.

The position is hybrid with daytime shifts; in-office training may be required in Lower Manhattan. Candidates must reside in New York State or New Jersey, with remote work available as needed.

Qualifications

• Experience working with LGBTQ and HIV-affected survivors of violence.
• Crisis intervention and trauma-informed support experience.
• Administrative and organizational skills.

Responsibilities

• Staff AVP's English/Spanish hotline and respond to calls.
• Conduct need-based screenings and referrals to AVP services or community resources.
• Coordinate with hotline volunteers and maintain documentation.

Skills

Bilingual English/Spanish

Job description

New York City Anti-Violence Project (AVP) seeks two part-time Hotline Support Specialists to support the Manager of Hotline Programs. The role aims to serve LGBTQ and HIV-affected survivors with affirming, trauma-informed services from AVP’s hotline.

The position is hybrid with daytime shifts; in-office training may be required in Lower Manhattan. Candidates must reside in New York State or New Jersey, with remote work available as needed.