Hotel Services Manager - Full Time (Tropicana Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 50,000 - 52,000; Full time

Job summary

A leading company in hospitality is seeking a candidate for the Front Office and Guest Services branch, focusing on operational excellence and customer service. The ideal candidate will have a background in hotel operations, strong communication skills, and relevant experience to ensure compliance with service standards and regulations.

Benefits

Paid Time Off

401(k)

Medical, Dental, and Vision Insurance

Life & Disability Insurance

Qualifications

• Three years of experience within hotel operations.
• Knowledge of the Casino Control Act and internal controls.

Responsibilities

• Oversee day-to-day operations of Front Office and Guest Services.
• Ensure service and operational standards are met.

Skills

Excellent communication skills

Customer service standards

Education

College degree or equivalent experience

Job description

Job Duties

• Ensures that service and operational standards of the department are being met.
• Maintains administrative control of the department to ensure that all tasks related to the success of operations are completed within company standards.
• Oversees the day-to-day operations of Front Office and Guest Services, including supervision of direct reports.
• Maintains regular attendance for scheduled work.
• Ensures that direct reports carry out Family Style Service at all times.
• Performs other duties as assigned.

Minimum Qualifications

• College degree or equivalent experience preferred.
• Three years of experience within hotel operations.
• Excellent communication skills required.
• Ability to perform the customer service standards of the department.
• Knowledgeable of the Casino Control Act related to cashiering regulations, as well as company internal controls, policies, and procedures.

Compensation & Benefits:

Starting rate: $50,000.00 - $52,000.00

Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance. Benefits for union positions are subject to Collective Bargaining Agreement.