Guest Services Agent- Full Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Services Agent to provide exceptional customer service and create memorable experiences for guests. In this dynamic role, you will be responsible for greeting guests warmly, managing reservations, and ensuring satisfaction throughout their stay. This is a fantastic opportunity to join a renowned brand known for its commitment to excellence and community engagement. If you are passionate about hospitality and thrive in a fast-paced environment, this position is perfect for you.

Qualifications

• Ability to read, write, and speak English effectively.
• Previous hotel experience preferred.

Responsibilities

• Demonstrates superior customer service skills and maintains a positive attitude.
• Registers guests, secures payment, and issues keys.
• Anticipates guest needs and resolves service breakdowns.

Skills

Customer Service Skills

Verbal Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

Guest Services Agent- Full Time (Caesars Atlantic City)

Join to apply for the Guest Services Agent- Full Time (Caesars Atlantic City) role at Caesars Entertainment

Guest Services Agent- Full Time (Caesars Atlantic City)

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Agent- Full Time (Caesars Atlantic City) role at Caesars Entertainment

JOB DESCRIPTION

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Essential Functions

JOB DESCRIPTION

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures. Checks out guests, settles all pay folios and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell Person. Dates, stamps, sorts and racks incoming mail and messages. Blocks and dispenses rooms for arriving guests. Maintains bank in accordance with established company and departmental policies and procedures. Is familiar with property, services and events; answers questions and provides information as requested by guests. Completes special assignments as requested.

Education/Skills/Experience

The ability to read, write and speak English sufficiently to perform job. High School Diploma or equivalent preferred. Previous hotel experience preferred.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Caesars Entertainment by 2x

Sign in to set job alerts for “Guest Service Representative” roles.

Front Desk Representative - Front Office- Full Time

HIRING EVENT - Front Desk Representative - Seasonal - May 14 10:00 AM-12:00 PM

Front Desk Representative - Front Office- Seasonal

Customer Service Representative - State Farm Agent Team Member

Egg Harbor, NJ $45,000.00-$70,000.00 9 months ago

Representative Guest Services Agent- Seasonal (Harrah's Atlantic City)

Guest Services Agent- Seasonal (Caesars Atlantic City)

Multispecialty Office Manager - Cardiology

Client Services Representative - SA-General - EHT

Front Desk Clerk - Full Time (Tropicana Atlantic City)

Lead Customer Service Representative - Oncology

Receptionist - Somers Point and Mammography Van

Front Desk Clerk - Seasonal (Tropicana Atlantic City)

Business Associate- Full Time, Business Center( Harrah's Atlantic City)

Administrative Coordinator Women's Services - Maternal Fetal Medicine - Galloway

Central Scheduler Associate - Access Center - EHT

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.