Supervisor Slot Services And Shift Manager Dual Rate - Full Time (Tropicana Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading entertainment company where you will inspire and lead a dedicated group of employees. As a Supervisor of Slot Services, you'll play a crucial role in enhancing guest experiences while overseeing operations. This position offers the opportunity to develop your leadership skills and make a significant impact in a vibrant environment. With a focus on exceptional customer service, you'll engage with guests and staff alike, ensuring a memorable experience for all. If you're passionate about hospitality and ready to take on a leadership role, this is the perfect opportunity for you!

Qualifications

• 3-5 years supervisory experience required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Supervise slot services and manage customer concerns.
• Train new employees and evaluate training programs.
• Ensure compliance with state regulations and internal controls.

Skills

Customer Service Skills

Leadership Skills

Interpersonal Skills

Communication Skills

Knowledge of Casino Rules

Education

College Degree Preferred

Job description

Supervisor Slot Services And Shift Manager Dual Rate - Full Time (Tropicana Atlantic City)

Atlantic City, NJ, United States (On-site)

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Job Description

ESSENTIAL FUNCTIONS:

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

The primary responsibility of this position will be to function as a Supervisor Slot Services and when required function as the key licensed Slot Shift Manager. When functioning as a Supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns. Observes, supervises and countersigns hand-paid jackpots when required. Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs. Trains all new employees, retrains existing employees and evaluates training programs to determine competence levels of employees. Maintains and updates operating manuals and training material for department. Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to: safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees’ activities. Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs. When not functioning as the Manager, assists the Manager with recommending proper staffing levels and approving scheduling. Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment. May attend guest functions. Ensures regulatory compliance with all policies and procedures. Ensures maximum productivity, and a smoothly run operation. Ensures facilities and equipment are available and functioning. Recommends and implements marketing plans to promote Slot volume.

EDUCATION/SKILLS/EXPERIENCE:

College preferred. Strong interpersonal and communications skills required. Knowledge of casino rules, regulations and procedures. Strong leadership and customer relations skills. Three to five years supervisory experience required. Previous cashiering experience or related areas preferred. Experience in the management of a large staff and exposure to senior management helpful.

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Job Info

• Job Identification 68000
• Job Category Casino
• Posting Date 05/06/2025, 03:13 PM
• Apply Before 08/06/2025, 04:00 AM
• Job Schedule Full time
• Locations Tropicana Atlantic City (On-site)